I ordered a card 02 Jan, 2025 which never came. It was to to suprise my girlfriend and inform her of where we are going for her birthday. I booked a nice restaurant and the plan was to give her the card with the airplane tickets in it there. The card never came!  I used the chat function on their website to reorder the card, even though I won't be able to give her the suprise in a nice setting like a restaurant as that has been and gone!! The reordered card hasn't arrived either.  They have managed to ruin plans with something so simple as not being able to get a personalised card out to me.