Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,353 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 14%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 15th March 2026

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

215

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've never had a problem with them before. Last order was probably a year ago. May be they have seriously gone downhill. Anyway, ordered a card and it didn't arrive. They have re-sent it and it still hasn't arrived. I doubt they're even sending them out as for 2 to get lost in transit would be very odd!”

Helpful Report

Posted 1 year ago

“What a shocking delivery and attitude. I am seriously disabled and have a sign on the door. The delivery was just left outside and I had to phone to get help. The courier said when asked why he didn’t knock “ We dont do that” also no customer phone number just a stupid unhelpful chat line. Advice, don’t use them. Never again.”

Helpful Report

Posted 1 year ago

“My Daughter lives in America and bought a box of Baileys chocolates for my Xmas present, the same for my Daughter, her sister. My sell by date was 30/01/25 and my Daughters was already out of date. I tasted one of the chocolates and it tasted bad, stale. I tried to upload the photos I took but it didn't work, my Daughter is really upset about this, it's Xmas for crying out loud.”

Moonpig.com 1 star review on 23rd December 2024

Helpful Report

Posted 1 year ago

“Failed to deliver, kinda making them pointless”

Helpful Report

Posted 1 year ago

“Absolutely rubbish.”

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Posted 1 year ago

“My friend ordered a card and a bottle of champagne for my 60th. She placed the order on 5th December to be delivered by 7th December. My 60th was on the 9th December. Got back from shopping today 19th December to find the card in the letter box and no sign of the champagne, 12 days late, very disappointing”

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Posted 1 year ago

“Delivery of flowers dumped on a hospital trolley outside the building and not taken to the recipient,appalling service”

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Posted 1 year ago

“Your advert for funny cards popped up on my feed. They weren’t just rude, they were disgusting. Won’t be using Moonpig again. Very disappointed.”

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Posted 1 year ago

“I'd rather drink vomit than have anything else to do with this company”

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Posted 1 year ago

“4 days after the event date, was the earliest the Moonpig bot would even acknowledge me, and still said I had to wait until 3 days, who said AI would take over the world? Asked for an advisor, then an online one appeared Adam, refund or resend, seemed like take it or leave it, probably hardened by the customer anger and frustration. Not nice to be let down by Moonpig and not for the first time.”

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Posted 1 year ago

“Use Funky Pigeon instead. I have now had 2 separate occasions when the Moonpig card did not arrive. I have never had that problem with Funky Pigeon”

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Posted 1 year ago

“Disgusting rip off! These arrived today in an awful state! I believe the buyer paid £28.00 for them! This company gets away with murder!!! Difficult to complain as the buyer is disappointed at being ripped off and for the upset it causes for the reciepient, so many don't complain because of this. Moonpig sends them out without water, not like florists and they know they can get away with it!”

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Posted 1 year ago

“Ordered a photo mug. Printing horrendous, dark, smudged, out of focus.”

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Posted 1 year ago

“3rd time I've used Moonpig and card hasn't arrived either on time or not at all for someone's birthday. Will not be using again. Waste of money.”

Helpful Report

Posted 1 year ago

“I ordered two items which stated they were letterbox items so would go through a standard letter box. I received an email stating they were left with a neighbour. All Moonpig say is that I should have left further delivery instructions, but why should I need to if they say they will go through a letterbox. Totally misleading description about the items.”

Helpful Report

Posted 1 year ago

“One of the images on my card was partially missing. I realise it was our mistake but tried to resolve the issue. I dialled the customer services number and kept getting "incorrect number" message. I tried live chat 3 times and each time got diverted to pay to become member form. What cowboys! They will definitely not get my custom again. Customer services is non existent”

Helpful Report

Posted 1 year ago

“So many attempts to scam you in to signing up to monthly subscriptions or cashback plans which charge you. Purposely made misleading to trick you into it. Won't be using again.”

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Posted 1 year ago

“Card not delivered, trying to get hold of "Support" is useless, now I am taking this up with my credit card company. I would suggest other people pay with theior credit cards and take any issues with the card company. Moonpig support is hopeless”

Helpful Report

Posted 1 year ago

“My card did not arrive on time for my friends birthday im very dissapointed and will never use your company again !”

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Posted 1 year ago

“Having already put an order in costing £29.18 inc £4.99 p&p I received an email the next day saying that p&p is free to Moonpig Plus members throughout October. No Customer Service phone number available and no refund of p&p given.”

Helpful Report

Posted 1 year ago

Moonpig.com is rated 1.5 based on 1,353 reviews