Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,341 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 18th January 2026

Angie

Moonpig.com 5 star review on 15th September 2025

Bubu

Moonpig.com 1 star review on 13th September 2025

Anonymous

Moonpig.com 3 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

Moonpig.com 1 star review on 8th May 2025

Barry Hudson

214

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 days after the event date, was the earliest the Moonpig bot would even acknowledge me, and still said I had to wait until 3 days, who said AI would take over the world? Asked for an advisor, then an online one appeared Adam, refund or resend, seemed like take it or leave it, probably hardened by the customer anger and frustration. Not nice to be let down by Moonpig and not for the first time.”

Helpful Report

Posted 1 year ago

“Use Funky Pigeon instead. I have now had 2 separate occasions when the Moonpig card did not arrive. I have never had that problem with Funky Pigeon”

Helpful Report

Posted 1 year ago

“Disgusting rip off! These arrived today in an awful state! I believe the buyer paid £28.00 for them! This company gets away with murder!!! Difficult to complain as the buyer is disappointed at being ripped off and for the upset it causes for the reciepient, so many don't complain because of this. Moonpig sends them out without water, not like florists and they know they can get away with it!”

Helpful Report

Posted 1 year ago

“Ordered a photo mug. Printing horrendous, dark, smudged, out of focus.”

Helpful Report

Posted 1 year ago

“3rd time I've used Moonpig and card hasn't arrived either on time or not at all for someone's birthday. Will not be using again. Waste of money.”

Helpful Report

Posted 1 year ago

“I ordered two items which stated they were letterbox items so would go through a standard letter box. I received an email stating they were left with a neighbour. All Moonpig say is that I should have left further delivery instructions, but why should I need to if they say they will go through a letterbox. Totally misleading description about the items.”

Helpful Report

Posted 1 year ago

“One of the images on my card was partially missing. I realise it was our mistake but tried to resolve the issue. I dialled the customer services number and kept getting "incorrect number" message. I tried live chat 3 times and each time got diverted to pay to become member form. What cowboys! They will definitely not get my custom again. Customer services is non existent”

Helpful Report

Posted 1 year ago

“So many attempts to scam you in to signing up to monthly subscriptions or cashback plans which charge you. Purposely made misleading to trick you into it. Won't be using again.”

Helpful Report

Posted 1 year ago

“Card not delivered, trying to get hold of "Support" is useless, now I am taking this up with my credit card company. I would suggest other people pay with theior credit cards and take any issues with the card company. Moonpig support is hopeless”

Helpful Report

Posted 1 year ago

“My card did not arrive on time for my friends birthday im very dissapointed and will never use your company again !”

Helpful Report

Posted 1 year ago

“Having already put an order in costing £29.18 inc £4.99 p&p I received an email the next day saying that p&p is free to Moonpig Plus members throughout October. No Customer Service phone number available and no refund of p&p given.”

Helpful Report

Posted 1 year ago

“The website is not user friendly at all. If you not careful, you will end up paying £9.99 for card worth £3.99 because of some voucher which is added automatically to your basket at check out and it’s tricky to find how to remove it. If you are in a hurry and can’t be bothered, you can end up paying for it. It is so wrong. Not shopping there ever again.”

Helpful Report

Posted 1 year ago

“Shockingly poor quality. I just paid for & received a piece of slightly thicker paper - folded terribly with shockingly bad picture quality (do t blame the photos Moonpig - you had 19 opportunities to get one right! It’s called a CARD not a PAPER. Will never use again.”

Helpful Report

Posted 1 year ago

“Ridiculously expensive delivery costs for small overpriced gifts (they tried to charge £4.99 for Each of three small gifts being sent to the same UK address = £14.97 !!!) Cancelled my Moonpig plus account with 9 months remaining (and have not been given any money back), now using funky pigeon for cards and Amazon prime for presents.”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID!!!!! They don't deliver on time, when l contacted them about it, all l got was an AI chat asking if l wanted it re-sent... which is bloody useless as the birthday had passed!!!!! I WILL NEVER USE THIS COMPANY AGAIN and l suggest you guys avoid completely!!! 0 stars!”

Helpful Report

Posted 1 year ago

“Order arrived late and very poor customer service. AVOID AVOID AVOID.”

Helpful Report

Posted 1 year ago

“Ordered cards for my dad 60th birthday. Allowed 4 days after expected arrival but they have still not arrived. So sad as I wanted to do something personalised & the moment passed. Still haven’t received the cards to date & they haven’t issued a refund. Extremely disappointing”

Helpful Report

Posted 1 year ago

“They sent 2 orders instead of 1 and charged me double. Bunches.com is much better. I will tell everyone to use them. What should have cost 54 pounds has cost 108 pounds.”

Helpful Report

Posted 1 year ago

“They have not sent the wine to my friend, still chasing and was meant to be sent today. I will not be using this company again”

Helpful Report

Posted 1 year ago

“I have used this company for years with no problem. I tried to send a card today but they tried to charge me 10 pound for one card? I couldnt get out of joining moonpig+ so i cancelled the order and used a different card company.”

Helpful Report

Posted 1 year ago

Moonpig.com is rated 1.5 based on 1,341 reviews