Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,285 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son sent me a bouquet of roses for Mothers Day. Really disappointed! The roses looked faded and there were 11 roses, 6 pink and 5 white which seems a strange amount as would have thought should be 12. I can’t tell my son who would be so disappointed to know they were second rate but wouldn’t recommend Moonpig Flowers at all. Probably not the quality expected because it was Mothers Day and should think the same might apply for Valentines Day or any other busy celebration day. Not worth the money!”

Helpful Report

Posted 1 year ago

“Again Moonpig! Mother’s Day flowers and card arrived today by DPD! The box was completely bashed and split open, card bent and flowers with many heads broken off, probably because they had been stored upside down and half dead. This is the second time, plant for my birthday arrived with a fungal disease, died. As others have experienced, moonpig won’t deal with me and didn’t want to disappoint my daughter in America but this time I’ve told and suggested we find another way to celebrate. One star is too much.”

Helpful Report

Posted 1 year ago

“Yesterday I received a card and gift from my son for mother's day. A tin of shortbread, which I haven't opened yet but the packaging was bad. The tin was in a box with no packing around it and so was moving around in the box. The tin lid was off so the cellophane wrapped biscuits were loose and the tin was badly dented. I haven't told my son as he would be upset that I didn't receive it in perfect condition. I know the royal mail delivered the box but if there had been packing around the tin it would have been fine no matter if the box had been knocked around.”

Helpful Report

Posted 1 year ago

“My daughter ordered me some Holdsworth Mother's Day chocolates. Only 9 chocolates in the box for £14, in date until July this year but tasted fusty. Supposed to be a mixture of pralines, creams and truffles and out the 9 chocolates there were strawberry creams, orange creams, salted caramel and white chocolate rather than the more expensive pralines and truffles, overpriced and not nice tasting chocolates.”

Helpful Report

Posted 1 year ago

“Ordered Mother’s Day flowers and a card but here we are Mother’s Day morning and nothing I ordered a week ago so Plenty of time .. Moonpig have done it again spoilt a day .. I think we are all best to go back to the old way card shop buy card. Flower shop buy flowers not trust Moonpig to do it for us ….. when I contacted customer service they said would you like the order resent lol 😂 and to think I nearly joined the Moonpig card club wow lucky escape”

Helpful Report

Posted 1 year ago

“Mother’s Day flowers arrived today for tomorrow so I was expecting them to be at least fresh & looking like what I ordered. They arrived half dead and limp, brown dying petals and what a let down. This is the last time I order from you. I’ve Deleted the app and told everyone not to use you or purchase flowers off you. Waste of money, kids upset & nowhere near value for money.”

Helpful Report

Posted 1 year ago

“My children and I ordered flowers and a card for my wife for Mother’s Day and paid for delivery to be for today. Their courier DPD leaves it somewhere else that we cannot trace. I contact Moonpig and they won’t even pick up the phone to contact their courier to get them to get the parcel to the correct address! It’s 2024 and they won’t even speak with their couriers! Absolute disaster and feel sorry for my kids and my wife for tomorrow! Avoid this company unless you want to deal with a company’s whose communication and customer service is stuck in the Stone Age!!!”

Helpful Report

Posted 1 year ago

“Pathetic. A company that advertises; order now in time for Mother’s Day then doesn’t develiver in the timeframe stated and can’t provide any tracking details. When speaking a keyboard warrior all you get is “not our fault it’s Royal Mail” and a total lack of acceptance of responsibility. Second time let down this year. Never use again.”

Helpful Report

Posted 1 year ago

“Trying to scam customers with a trick advert is the lowest of the lows. How many people have you duped??”

Moonpig.com 1 star review on 6th March 2024

Helpful Report

Posted 1 year ago

“Had good service originally so years ago but like other reviews of late the cards weren’t received and trying to navigate the Moonpig site it hopeless and designed to put people off and give up … I don’t think I will trust them again”

Helpful Report

Posted 1 year ago

“Useless utterly incompetent company. Failed to deliver 2 cards. Ignore their apology emails, they'll just keep resending the card for it to never be delivered by their incapable couriers. Avoid this scam of a company.”

Helpful Report

Posted 1 year ago

“I just found out that after a purchase I made with Moonpig last year, I’ve somehow signed up to the big scam, complete savings. They’ve taken £15 a month from me since last September, without my knowledge. Thank you Moonpig, I will never use your service again. You should be ashamed of yourselves.”

Helpful Report

Posted 1 year ago

“Unbelievable bad service, a bereavement card arrived 3 days earlier than booked, how insensitive this company is, I’m absolutely devastated and left having to apologise to my sister and her family”

Helpful Report

Posted 1 year ago

“Arrived 7 28 at night, birthday spirit truly over.you should not be in this business”

Helpful Report

Posted 1 year ago

“Delivery left on front step. Sent pic of delivery left outside. None of Moonpig delivery policies followed or my instructions indicating no safe place. Chat operative didn’t really care and even when I pointed out online selling laws state that it’s their responsibility to deliver into hands of the recipient, the response was if you think it’s been stolen, call the police. They just cut off the chat. Absolutely disgusting.”

Helpful Report

Posted 1 year ago

“Shocking customer service Flowers and card delivered day late Ask for a refund they did nit want to know This is not the first time moonpig has let me down Will not be usthem again”

Helpful Report

Posted 1 year ago

“Poor quality of product very disappointed”

Helpful Report

Posted 1 year ago

“Delayed delivery and designing the card using the iPhone app was not smooth. App is not that great to adjust and crop the photos and the app itself does not seem to have smart auto adjust functionality. On top of that, rude customer service! They just leave the chat once done saying what needed to say.”

Helpful Report

Posted 1 year ago

“Unfortunately this is the card company that can't deliver a card. Ordered an e-card to be delivered on a special day, but this company wasn't able to send a simple email card (which takes one second to arrive) despite having said they would deliver it on a set day. I will never be using this company again and will use their competitors instead. My advice: steer well clear!”

Helpful Report

Posted 1 year ago

“Shocking service! Did not fulfil their obligations under contract.They blamed the courier, which is their responsibility not the customers. I would not endorse doing business with this company as they have no morals!!!”

Helpful Report

Posted 1 year ago

Moonpig.com is rated 1.5 based on 1,285 reviews