Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,285 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used moonpig in uk without any problems. BUT a card to my son in law last summer never arrived. I found out weeks after his birthday. But I was verrry disappointed that a large card ordered for my grandson 5 days before his birthday has not turned up. It was dispatched on the 4th day after ordering (?!) I have complained to moonpig and it seems they dispatch only 2 days pre date needed(as post takes 2-5 days ) And they are issuing another card.....what little 4 year old is happy to receive a card more than 2 weeks past his birthday? I do not need a card NOW. A very disappointed customer.”

Helpful Report

Posted 1 year ago

“Since speaking to my bank I have just been informed moonpig.com somehow sign me up to a monthly subscription of £15 a month which they have been taken out of my bank account since February I used this site once I bought one card ever never bought one more and they have been taken this out of me every month be careful use in this site they are nothing but scammers”

Helpful Report

Posted 1 year ago

“Waited over a week for my daughters birthday card to arrive. Received a week after her birthday. Customer service refunded the money back, but wouldn’t cancel my membership with them, as I told them I would never order again off them. All she said was it was past 14 days so I can’t cancel, yet they can send a card out a week late with no consequences.”

Helpful Report

Posted 1 year ago

“I ordered 7 cards, all the same, all standard size but with different names printed on the front. One of them was delivered as a giant card, even though I didn’t alter the card size during the ordering process. It cost a fortune and is so ridiculously large from one person that I can’t even use it. I contacted customer services but they (Aaron) basically said that even if it was a technical glitch I should have spotted it. I have been a loyal customer for years but I will never ever use moonpig again.”

Helpful Report

Posted 1 year ago

“Interesting hus read other feedback 🙄🙄🙄Paid for card and next day service. Unfortunately left with muck on our faces as no card has arrived despite next day delivery. The importance of a family card delivered on time on a special birthday cannot be over emphasised. Hugely disappointed with the service. Offered a refund but this does not negate the importance of a special occasion which has been spoilt. Disgraceful”

Helpful Report

Posted 1 year ago

“Booked delivery for the 8th nov and took day off , never arrived and we are now away on holiday so has ruined surprise for my wife . Level of customer service was appalling , attitude was very much “ tough” , advised that deliveries are regularly 48 hours late!! Shocking”

Moonpig.com 1 star review on 9th November 2023

Helpful Report

Posted 1 year ago

“Ordered a simple card a week in advance to arrive at a hotel we were staying at. The service team were giving me attitude straight after the order and it didn't arrive on time. Paid £8+ for that rubbish”

Helpful Report

Posted 1 year ago

“My wife’s 67th birthday. I order a card and a box of chocolates. What arrives? A jumper!! I mean, how incompetent can you get. What did they say? We’ll refund your money. That’s big of them seeing as they cocked this up!”

Helpful Report

Posted 1 year ago

“I ordered a birthday card for my sister, it did arrive on time ebut unfortunately they had not put the message I sides my sister did not know who had sent it. Very poor. From Jennifer Pessoa 07767662719. So have only given one star.”

Helpful Report

Posted 1 year ago

“Shocking rude customer service. From Paula in particular. Been A customer here for over 3 years, but will not shop here again .”

Helpful Report

Posted 1 year ago

“Would give 0 if an option. Used the service for many years without a problem. Recently sent a card and wrote a message inside, however when recipient recieved the card there was no writing inside. Spoke to customer services and they said I left it blank. I definitely do not and suggested it was a glitch and I'd like my money back. They said no...so I've closed my account. Customer service is very poor”

Moonpig.com 1 star review on 2nd September 2023

Helpful Report

Posted 1 year ago

“Utter rubbish, if you need a card or present on a specific day don't use, dosnt matter how much you pay on delivery it won't arrive on time”

Helpful Report

Posted 1 year ago

“After loosing a bottle of Bubly for my granddaughter’s birth, telling my 4 year old grandson that he’s 5, lost the card last week and reordered, it’s my fault that that their system is too complicated. They are a bucket of a&se”

Helpful Report

Posted 1 year ago

“Said next day delivery just pure lies now got to wait for a a card to come on my girlfriends birthday between 7am and 7pm thanks moon pig made me look great and not to mention the card was £14! Rediculous”

Helpful Report

Posted 1 year ago

“If u buy a personalised card and leave it blank to write a message urself u should send a envelope with the card too as my card came I opened it to write it out and had to put it back in the envelope it came in and tape it up not good !!”

Helpful Report

Posted 1 year ago

“First time user. Never again. Total rubbish. 2 Cards orders 8 days in advance, never showed up. Queries are dealt with by a binary speaking computer (i.e) yes or no, not ‘how can I help?’ Or ‘let me see what I can do’ Totally useless. Still waiting for refund.”

Helpful Report

Posted 1 year ago

“Ordered a father's day card and upgraded to include a 'pub in a box' connection of beers. Unfortunately one of the cans was split and spoiled the box as well as being one beer down. The outer postage box was not damaged. When I found out I contacted Moonpig. The insisted on getting a picture, but the box has been disposed of by my dad at the time. Without a picture there was 'nothing they could do'. What happened to customer care!? - I'm not going to use Moonpig again and discouraged everyone else.”

Helpful Report

Posted 1 year ago

“Cards are great, but the delivery is not. Website is flawed, so the delivery date you choose becomes the dispatch date, and then its anyone's guess whether it ever gets sent.”

Helpful Report

Posted 1 year ago

“I can honestly say I will never use them again. Ruined Father’s Day as yet again I didn’t receive the card. They don’t care when they’ve messed up, it takes ages to get a replacement. They don’t refund and they happily take your money for next day. I paid extra for next day. Ordered on Wednesday and it’s now Monday and no card Funky pigeon will be my preferred choice from now on I urge all people to stop using this dreadful company Don’t trust them, they won’t give you the goods. No wonder businesses are failing if this is how they treat customers Maybe they should revisit their logistics processes as a matter of urgency”

Helpful Report

Posted 1 year ago

“Managed to mess up an order for a once in a lifetime occasion not once but twice and probably the worst customer service I have ever received Extremely unhelpful customer service who refused to refund despite being told that the order was no longer wanted and would rather I sued them through the county court in the UK so I intend to. Will never ever use this company again”

Helpful Report

Posted 2 years ago

Moonpig.com is rated 1.5 based on 1,285 reviews