Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had good service originally so years ago but like other reviews of late the cards weren’t received and trying to navigate the Moonpig site it hopeless and designed to put people off and give up … I don’t think I will trust them again”

Helpful Report

Posted 1 year ago

“Useless utterly incompetent company. Failed to deliver 2 cards. Ignore their apology emails, they'll just keep resending the card for it to never be delivered by their incapable couriers. Avoid this scam of a company.”

Helpful Report

Posted 1 year ago

“I just found out that after a purchase I made with Moonpig last year, I’ve somehow signed up to the big scam, complete savings. They’ve taken £15 a month from me since last September, without my knowledge. Thank you Moonpig, I will never use your service again. You should be ashamed of yourselves.”

Helpful Report

Posted 1 year ago

“Unbelievable bad service, a bereavement card arrived 3 days earlier than booked, how insensitive this company is, I’m absolutely devastated and left having to apologise to my sister and her family”

Helpful Report

Posted 1 year ago

“Arrived 7 28 at night, birthday spirit truly over.you should not be in this business”

Helpful Report

Posted 1 year ago

“Delivery left on front step. Sent pic of delivery left outside. None of Moonpig delivery policies followed or my instructions indicating no safe place. Chat operative didn’t really care and even when I pointed out online selling laws state that it’s their responsibility to deliver into hands of the recipient, the response was if you think it’s been stolen, call the police. They just cut off the chat. Absolutely disgusting.”

Helpful Report

Posted 1 year ago

“Shocking customer service Flowers and card delivered day late Ask for a refund they did nit want to know This is not the first time moonpig has let me down Will not be usthem again”

Helpful Report

Posted 1 year ago

“Poor quality of product very disappointed”

Helpful Report

Posted 1 year ago

“Delayed delivery and designing the card using the iPhone app was not smooth. App is not that great to adjust and crop the photos and the app itself does not seem to have smart auto adjust functionality. On top of that, rude customer service! They just leave the chat once done saying what needed to say.”

Helpful Report

Posted 1 year ago

“Unfortunately this is the card company that can't deliver a card. Ordered an e-card to be delivered on a special day, but this company wasn't able to send a simple email card (which takes one second to arrive) despite having said they would deliver it on a set day. I will never be using this company again and will use their competitors instead. My advice: steer well clear!”

Helpful Report

Posted 1 year ago

“Shocking service! Did not fulfil their obligations under contract.They blamed the courier, which is their responsibility not the customers. I would not endorse doing business with this company as they have no morals!!!”

Helpful Report

Posted 1 year ago

“Yet again another order not received - terrible customer service too - use another company who can deliver, literally!”

Helpful Report

Posted 1 year ago

“wow, normally I think moonpig is a good but slightly expensive service, but wow, they take your money, then if they cant provide the service you bought, they take 10 days to return the money. erm......I need the chocolate, I need the flowers, I need the card that I bought to be delivered or return my money now ! so I can go to a shop and buy”

Moonpig.com 1 star review on 12th February 2024

Helpful Report

Posted 1 year ago

“Delivered a week too early so flowers would be dead spoke to online chat couldn't sent back or refund told me to reorder them”

Helpful Report

Posted 1 year ago

“On the past few occasions, they have been over 1 - 2 weeks late , No contact phone number, no response to chat , I personally will not use them again, terrible service.”

Helpful Report

Posted 1 year ago

“Agree with previous comments. First time of using, guaranteed delivery 8 days ago, still not arrived. I ordered a sympathy card for a dear friend who lost his wife suddenly to cancer. I feel so embarrassed that my card has not been delivered. Awful. Don’t use!”

Helpful Report

Posted 1 year ago

“Agree with all the previous comments. Avoid.”

Helpful Report

Posted 1 year ago

“£4.99 postage and 4 days later no package. Moonpig used to be SO good.”

Helpful Report

Posted 1 year ago

“Couldn’t be more disappointed twice with Moonpigs flowers. It’s just a shame it won’t allow me to write the review with the pictures attached. All by one of the flowerheads were broken, stems were snapped in half and flowers were dead. It says it comes with seven days worth of freshness, I’ve seen fresher looking flowers in a crematorium three weeks after a funeral.”

Helpful Report

Posted 1 year ago

“I ordered from here for my son's 16th Birthday and was assured delivery would take place on his birthday. Delivery did NOT take place on his birthday. I explained this to their customer services via live chat. After a short while 'Rhys' came back and said the item had been lost in transit and re-ordered at a cost to them and would now be delivered in 1-3 days. I stated that it would have been nice to have a choice as what use was a birthday card which will now be 1-3 days late and that a refund of the item would have been preferred. Do not trust these one bit. This was my second try of Moonpig after they messed up a few years ago. Wish I hadn't bothered now. Go to Fucky Pigeon if you want a company like this. Never let me down once.”

Helpful Report

Posted 1 year ago

Moonpig.com is rated 1.5 based on 1,300 reviews