Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,358 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Live Chat, Email

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Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 15th March 2026

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

215

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a first class delivery for a birthday card that has not arrived 7 days later. While I appreciate the delay may be caused by the postal service, the response from Moonpig customer service ‘bot’ was shockingly bad. Second time this has happened, I will not be using them again.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Failed to send 2 cards that coat £15.00 with delivery. Refused to call as they have no number. Offered to resent in 3 working days at which point was too late. Asked to confirm I would get a refund and told they do not send emails to confirm this. Worst experience ever!!!”

Helpful Report

Posted 2 years ago

“Awful disappointing and frustrating service from a customer service bot that closed down chat, when I said I was ddisappointed my card had not been delivered and i wanted to complain!”

Helpful Report

Posted 2 years ago

“Birthday card arrived 4 days late, what is the point, no refund offered just 30% off next order, as if that's going to happen”

Helpful Report

Posted 2 years ago

“One chance to impress - my first time using Moonpig and my last. Paid for first class and the card didn't arrive until three days later. Compensation was a money off voucher but as I won't be using Moonpig again it was rendered useless. Asked for a refund but they advised they don't offer refunds. Not impressed.”

Helpful Report

Posted 2 years ago

“I used Moonpig to send a birthday card to my 93 year old dad. It never arrived in time for his birthday and I received an email yesterday saying they were working hard and it should arrive in 1-3 days. As the event has now passed I asked for a full refund only to be offered a 30% voucher. Disgusting when you pay for first class postage and they refuse to refund when they clearly haven’t provided the service advertised”

Helpful Report

Posted 2 years ago

“I am writing to express my deep frustration and disappointment with your services. Over the past few months, I have placed two separate orders with Moonpig, and both times, I have been let down significantly. In both instances, my orders were either delayed or incorrectly processed, causing considerable inconvenience and disappointment. The reliability and quality of your service have proven to be far below the standard one would expect from a company of your reputation. Given these repeated issues, I regret to say that I have lost faith in Moonpig’s ability to deliver as promised. Your service has not only let me down but has also damaged the trust and expectations I had from your business. I hope you will take this feedback seriously and work towards improving your service quality to avoid similar disappointments for other customers in the future. ”

Helpful Report

Posted 2 years ago

“Awful customer service, flowers arrived half dead!! an elderly client of mine received flowers for a birthday present and they were in such a bad way that I said I would email the company for her-there reply is they can only deal with her or the sender!! Elderly and frail lady with no access to emails ! So they can’t deal with me !!! Awful don’t buy flowers!!!”

Helpful Report

Posted 2 years ago

“Terrible service, had a 18th birthday card ordered, ordered it Sunday, it said arrival Tuesday the 4th (his birthday) complained to moonpig that card hasn't arrived but they said don't worry the card will be there Wednesday,, total rubbish service, I'll be switching now to FUNKY PIGEON and cancelling my subscription”

Helpful Report

Posted 2 years ago

“I ordered a high value £15 big card on a Thursday - got Royal Mail note to say sent to wrong depot. Planned for Sat delivery arrived Tue midday, RM even left it with an unknown neighbour. Had a long call centre chat to get my money back. Blanked by Centre. Escalated complaint and their marketing Dept still refusing refund. It is not 1-2 day delivery. Be warned - I think the Anti-Christ of marketing must be in charge. Things seem to be awry - is anyone really in charge with a logical marketing brain? You decide - read https://www.marketingweek.com/moonpig-marketing-spend-payback/ and make your own decision. Also major equity investors selling up and getting out. Somethings going wrong methinks. Look at others reviews to make your own judgement”

Moonpig.com 1 star review on 5th June 2024

Helpful Report

Posted 2 years ago

“Scammers there cards not clear the pictures there no.telephone to.call them.I trying sort a card out for days it doesnt work scammer.”

Helpful Report

Posted 2 years ago

“The flowers were left on the doorstep in clear view of passers by. On complaining I was told this is what DPD do”

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Posted 2 years ago

“Having used Moonpig over the years . My thoughts have not been happy with this company as it is inconsistent. Gifts & cards just don't arrive & who's to know ? Flowers arrive a lot smaller than what's advertised & invariably not fresh. Stick to just a card & don't reach out any further if you don't want to be disappointed with this company.”

Helpful Report

Posted 2 years ago

“Absolutely appalling customer service. Spent £27 on a card and present. It did not arrive and their only solution was to resend it - 3 days after the birthday and party. What is the point of that! No offer of a refund not even a credit of the same value. I strongly advise you DO NOT USE Moonpig.”

Helpful Report

Posted 2 years ago

“I am so frustrated with this app losing cards half way through processing, or it won't upload photos. Gone to Funky Pigeon, it's alot easier.”

Helpful Report

Posted 2 years ago

“My son and his girlfriend ordered me some flowers for my birthday they came in a flattened box. The flowers were all squash and some were broken. They look awful. Why would you send flowers in a box that is an inch deep. They were left outside on the bin no one rang the door bell. Is this your usual way to deliver flowers. I don’t know who delivered them because they were just left outside.”

Moonpig.com 1 star review on 26th May 2024

Helpful Report

Posted 2 years ago

“Ordered flowers for my wife’s birthday. On arrival, box was crushed at one end and some flowers were dead. None of them lasted 7 days. Complained to Moonpig but refused refund and only offered to replace them. Poor service and product”

Helpful Report

Posted 2 years ago

“It's.my birthday and my family sent me some flowers from Moonpig They are rubbish. They look like a £5 bunch from Asda. They really should put more flowers in. Its disgusting that online flower sellers do this.”

Helpful Report

Posted 2 years ago

“I ordered a card from here for Mother’s Day. It said to order by Wednesday for delivery on time I ordered on Tuesday. The card arrived the day after Mother’s Day. I don’t know that much about women, but one thing I have learned is that a card given the day after a holiday, no matter how nice, just gets counted as “you forgot.””

Helpful Report

Posted 2 years ago

Moonpig.com is rated 1.5 based on 1,358 reviews