Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wasn’t in so watched on blink as man delivering threw box on ground Home later box soaked flowers pathetic. Do not prefer from this company”

Helpful Report

Posted 2 years ago

“Card never arrived 🙄”

Helpful Report

Posted 2 years ago

“Don’t use moon pig if you’re sending a balloons and cards to twins as they split the order and take absolutely no responsibility. Appalling customer service and they seem to really not care at all! Use another company”

Helpful Report

Posted 2 years ago

“Ordered a card for my daughters birthday 11 days before her birthday still hasn't arrived her birthday has come and gone ,emailed them I have to wait 72hrs for a response so emailed them again only to have been blocked from sending an email to them disgusting behaviour will never touch this company again”

Helpful Report

Posted 2 years ago

“DO NOT order from here! I have had a number of prebooked orders not turn up....one yes it was during the postal strike time so I will let them off...but in that same month they sent out a 40th celebrations card that was pre ordered (for the correct date) one month early. I contacted them they said they had put a stop on it, but obviously had not! This was just the start of my trouble with Moonpig....I should have left it at that and taken it as a sign not to order from them again! From then onwards they sent out wrong orders to the incorrect recipient! And some orders receipients have received two cards weeks apart! I have now not recieved an order I am waiting on, and instead of despatch the card again, which is all I have ever asked for, they are making out as though the previous issues they have done me a favour by refunding me, which by the way has always been in credit to use on them again, so never really ever a refund. So now I would like someone to investigate this as I have been let down so many times, and now being punished for mistakes that have been of Moonpig! Very unprofessional. Do not order from here guys.”

Helpful Report

Posted 2 years ago

“I was the recipient of a small food hamper which arrived mid December. One item (popcorn) had an expiry date of 4 days later(!), crisps 6 January, fudge end of January and milk chocolate was whitish in corner - imho just a way of getting rid of items near to expiry dates or not at best. Not to be recommended for hampers.”

Helpful Report

Posted 2 years ago

“£28 and very disappointed with bouquet, will never order again with them.”

Helpful Report

Posted 2 years ago

“Flowers arrived for Easter in a huge box they were all nearly dead just absolutely the worst flowers I have ever seen”

Helpful Report

Posted 2 years ago

“Won't be using them again. Ordered a photo birthday card, paying for next day delivery and the card has still not arrived 5 days later. Should have learnt from late arrival of card last time. Won't be ordering again”

Helpful Report

Posted 2 years ago

“Ordered card for my mother's 75th birthday which is today. Delivery date was yesterday. Card still hasn't turned up. No card to give my elderly mother. They shouldn't provide a delivery date if it cant be met. Customer services useless.Thanks a lot Moonpig, I'll not be using you again.”

Helpful Report

Posted 2 years ago

“Daughter sent flowers for Mother's Day - tulips- didn't last the course. For the amount of cash, it was a complete waste of money. Customer Service hid behind " 7 day freshness" despite photos.”

Helpful Report

Posted 2 years ago

“Half of gift and card delivered a day late. The whole point of Moonpig surely is to deliver gifts on the correct day!”

Helpful Report

Posted 2 years ago

“Ordered My Mum's mothers day card and flowers from moonpig.com on 10th March. They delivered it the next day 11th March. Mothers day is on 19th. Contacted Moonpig to complain and they said I should have left it later to order and that it was my fault. Needless to say the tulips I ordered were dead by Mothers day. Please do not give them your business they are worse than awful!”

Helpful Report

Posted 2 years ago

“Bad quality flowers. They start to droop and die within a week. For £25 I'd expect a better life span than 7 days. Also, they use DPD to deliver them. The driver won't wait a few seconds for the door to be answered at the care home and will leave the box outside in the rain before driving off. Moonpig took DPDs side and said they followed their (DPDs) policy and thought it was OK to do this because the item wasn't damaged. DPD didn't care either.”

Moonpig.com 1 star review on 26th March 2023

Helpful Report

Posted 2 years ago

“Absolutely terrible. Sent me somebody’s Mother’s Day card instead of a birthday card. I complained. Five days later I get an automated response saying is your complete still valid. Insulting. Absolutely will never use this company and I hope nobody ever sends me another card from them”

Helpful Report

Posted 2 years ago

“Absolutely disgusted with Moonpig. I will never use them again. My Husband ordered flowers & a card for his Mother for Mother’s Day. Plenty of notice given. They took the money, but we’ve had to spend 2 days trying to find out where the flowers & card was. First call when Moonpig decided to answer their phone was on Sunday morning. (19th March) and we were told the flowers were lost in transit! RUBBISH…..the order hadn’t even been processed! Moonpig, if you can’t deliver on expectations or you have issues with supply chain, don’t offer the service in the first place! Absolutely disgusting. Only offered a refund, or the flowers and card to be sent 2 days late, without any apologetic email or reason from the woman who took the call. Basically…..she couldn’t be arsed. 😔”

Helpful Report

Posted 2 years ago

“Ordered card and flowers for Mothers day. They didn't arrive on time. They didn't arrive the next day. I then received a message to say they now cant be delivered. No refund offered. No real notification of alternative arrangements. Terrible customer experience. Would not recommend.”

Helpful Report

Posted 2 years ago

“I ordered Mother's Day Flowers and specifically left a neighbour's address for the flowers to be delivered to which Moonpig acknowledged by email. The delivery email said the flowers were left inside my mother's porch which is impossible as it's locked whenever she's out. The flowers were left out the box in the pouring rain and when she finally got home and opened the box most of the flowers were ruined and had to be thrown out.”

Helpful Report

Posted 2 years ago

“Wonder mum flowers! Absolute joke, showed up battered. Buds falling off broken stems and look absolutely nothing at all like the picture. Felt so embarrassed giving them to my mum for Mother’s Day. NEVER AGAIN! Don’t waste your money”

Helpful Report

Posted 2 years ago

“My son ordered a mother's day card last Wednesday, paying extra for next day delivery. It never arrived. Having read other negative reviews, it seems they shouldn't be in business. Hope they actually do go out of business.”

Helpful Report

Posted 2 years ago

Moonpig.com is rated 1.5 based on 1,300 reviews