⭐ 1 out of 5 – Misleading Delivery Guarantee & Poor Customer Service Moonpig claims to “guarantee” delivery dates — but this is incredibly misleading. My card didn’t arrive on the date they promised. Worse still, they didn’t even inform me — I had to chase them myself to find out what had happened. Their response? A generic apology and an offer to refund the postage… for a card that was now completely useless. No real apology, no accountability — just a shrug and “we can only refund postage.” If you can’t meet the date, don’t call it a guarantee — call it what it really is: we’ll try our best. I trusted Moonpig for an important occasion and they let me down. Very disappointing experience and sadly not the first time I’ve heard this.