Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They do not live up to the delivery dates even if you pay extra. Poor customer service, and insensitive customer service. I paid an additional $7.99 for speedy delivery, I did not get it and they would not refund me the money.”

Helpful Report

Posted 5 months ago

“I had my first ever order from moonpig for valentine's day and I was very Disappointed with the flowers that came. I ordered the Rose pot. The flowers honestly looked dead & dull and two flowers were snapped off as well. It wasn't how it looked when ordered and yes I understand they aren't always but this was something else. I wish I went to get petrol station ones would have looked better. I so felt embarrassed to give to my partner, ruined our day, absolute disaster. When i complained they refunded half the price but this is not about money. Hassan Hassan”

Helpful Report

Posted 5 months ago

“given them several chances. 3 orders were late even after paying for specific delivery date. Now Valentine card, gift and chocolates messed up. card not arrived, one gift was cancelled due to unavailability ... not notified until the morning it was supposed to arrive! Now after 2 valentine days and a birthday have been ruined, I am now done. will no longer be using the service. It used to be really efficient and fast, but not any more. Sadly Im finished. Can not risk late delivery or failiure any more. Im done!”

Helpful Report

Posted 5 months ago

“Impossible to save a new recipient and have now given up”

Helpful Report

Posted 5 months ago

“Awful service if I could give zero stars i would no tracking after 1am flowers arrived a day late valentines day ruined !!!!”

Helpful Report

Posted 5 months ago

“A week late, and they sent to wrong address. Then you have to chat to a bot and then a human online, who will just tell you to contact Royal Mail to sort it yourself. Royal Mail say as Moonpig are the sender, I can't do anything. Finally got them to say they'll send a refund...waiting now on it.”

Helpful Report

Posted 5 months ago

“If you can’t deliver a birthday card on, or before the birthday date, then you don’t really have a functioning business plan. You also don’t have a functioning customer service department. When I complained about a card taking 6 days to deliver, you offered ‘credit’ on my account. When I refused, you said you’d refund the amount paid . Still waiting …..”

Helpful Report

Posted 6 months ago

“As a Rockstar Influencer and completing the Moonpig campaign Love these personalized cards!”

Helpful Report

Posted 6 months ago

“ordered a card, flowers and balloon. They charged me 3 x for P&P (5.99 x 3) even though they all got delivered at the same time and day by the same delivery person. when i spoke with customer services they where rude and unhelpful "this is because we had to use 3 different couriers" - 1) not my issue 2) the same person delivered at the same time? no other company i have ever used has charged multiple times for one order due to there in ability to "deliver" Flowers arrived near dead and nothing like what i ordered. disgraceful company with awful customer service. Would not recommend in any situation.”

Helpful Report

Posted 6 months ago

“Dreadful-A present for me from cyprus,The chocolates and card were ok but the tiny rose plant arrived half dead,was thinking of using this system myself but if this is the quality I will find someone else,So bad,I dare not tell the sender.”

Helpful Report

Posted 6 months ago

“I received the flowers my son sent today and was really disappointed. The blooms on the flowers are all wilted and the leaves are dropping off. What a rip-off. I asked my son not to use them anymore, shocking.”

Helpful Report

Posted 6 months ago

“Birthday flowers from my daughter. Supposed to be a large bouquet. They are awful. Cheap looking flowers damaged and broken. Very poor quality”

Helpful Report

Posted 6 months ago

“This reviews is about a junior sports car experience I ordered from moonpig if I could give no stars I would ordered last August for my sons birthday in September phoned to book a day couldn't get any that year was told to call back January got in contact with moonpig but couldn't get refund because it was out of the 30 day policy. I call back January to book can't get a date until the end of July and can only book a Friday if u want to do Saturday or Sunday u need to pay a extra £25 so had to take that date because the voucher runs out in August 25, Then they wanted me to pay a further £50 incase there is any scaps or bumps on the day this should be stated before you buy the voucher will never ever order a voucher again absolutely shocking service..”

Helpful Report

Posted 6 months ago

“I ordered a card 02 Jan, 2025 which never came. It was to to suprise my girlfriend and inform her of where we are going for her birthday. I booked a nice restaurant and the plan was to give her the card with the airplane tickets in it there. The card never came! I used the chat function on their website to reorder the card, even though I won't be able to give her the suprise in a nice setting like a restaurant as that has been and gone!! The reordered card hasn't arrived either. They have managed to ruin plans with something so simple as not being able to get a personalised card out to me.”

Helpful Report

Posted 6 months ago

“Never again Twice card not been delivered”

Helpful Report

Posted 6 months ago

“I've never had a problem with them before. Last order was probably a year ago. May be they have seriously gone downhill. Anyway, ordered a card and it didn't arrive. They have re-sent it and it still hasn't arrived. I doubt they're even sending them out as for 2 to get lost in transit would be very odd!”

Helpful Report

Posted 6 months ago

“I made several successful investments with some brokers online before losing 80% of my savings to the trading broker. It cost me so much money and pain to invest in a broker that was not even real. But All thanks to, PAMELA EXPERTS for helping recover all my losses back '' PamelaExperts @ gmail. com '' am currently investing with them because they are reliable.”

Helpful Report

Posted 6 months ago

“My husband loved his cards. So beautiful”

Helpful Report

Posted 7 months ago

“What a shocking delivery and attitude. I am seriously disabled and have a sign on the door. The delivery was just left outside and I had to phone to get help. The courier said when asked why he didn’t knock “ We dont do that” also no customer phone number just a stupid unhelpful chat line. Advice, don’t use them. Never again.”

Helpful Report

Posted 7 months ago

“It was so easy to design the card from my phone. They turned out beautifully!”

Helpful Report

Posted 7 months ago

Moonpig.com is rated 1.5 based on 1,300 reviews