Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Daughter lives in America and bought a box of Baileys chocolates for my Xmas present, the same for my Daughter, her sister. My sell by date was 30/01/25 and my Daughters was already out of date. I tasted one of the chocolates and it tasted bad, stale. I tried to upload the photos I took but it didn't work, my Daughter is really upset about this, it's Xmas for crying out loud.”

Moonpig.com 1 star review on 23rd December 2024

Helpful Report

Posted 7 months ago

“Failed to deliver, kinda making them pointless”

Helpful Report

Posted 7 months ago

“Absolutely rubbish.”

Helpful Report

Posted 7 months ago

“My friend ordered a card and a bottle of champagne for my 60th. She placed the order on 5th December to be delivered by 7th December. My 60th was on the 9th December. Got back from shopping today 19th December to find the card in the letter box and no sign of the champagne, 12 days late, very disappointing”

Helpful Report

Posted 7 months ago

“I love that I was able to customize cards with my favorite photos and personal messages to make unique cards!! Moonpig will print, label, stamp, and mail your card to the recipient or you can hand-write it at home or have it sent to you so you can hand deliver it. It is so convenient! I got two standard size (Christmas) cards for my kids’ teachers with their photos and names and one large size (Birthday) card for grandpa from my kids! My kids are excited to deliver the cards this week! I have photos of the cards to share but they will not upload. We love them!”

Helpful Report

Posted 7 months ago

“Delivery of flowers dumped on a hospital trolley outside the building and not taken to the recipient,appalling service”

Helpful Report

Posted 7 months ago

“Ordered my secret santa present ,after paying I was unhappy with the picture, so messaged moonpig to see if I could crop it ,they soon replied ,cancelled my order ,kept the money so I could just redo the pic without waiting for a refund or paying again which was a great help ,all this happened yesterday ,present delivered today ,wow thankyou moonpig”

Helpful Report

Posted 7 months ago

“Your advert for funny cards popped up on my feed. They weren’t just rude, they were disgusting. Won’t be using Moonpig again. Very disappointed.”

Helpful Report

Posted 7 months ago

“I'd rather drink vomit than have anything else to do with this company”

Helpful Report

Posted 8 months ago

“4 days after the event date, was the earliest the Moonpig bot would even acknowledge me, and still said I had to wait until 3 days, who said AI would take over the world? Asked for an advisor, then an online one appeared Adam, refund or resend, seemed like take it or leave it, probably hardened by the customer anger and frustration. Not nice to be let down by Moonpig and not for the first time.”

Helpful Report

Posted 8 months ago

“Use Funky Pigeon instead. I have now had 2 separate occasions when the Moonpig card did not arrive. I have never had that problem with Funky Pigeon”

Helpful Report

Posted 8 months ago

“A little bit pricey for tracked delivery of just a card. Designed my own photo card which came out lovely and the writing and symbols were bang on. Chose a large card and got 20% off at checkout as bought a jar of retro sweets as an add on gift. Got delivered on actual birthday which I d planned. Quite pricey for card but the recipient was over the moon with both so was worth it in the end Use moonpig for all occasions and would give 95% review as had a couple of delivery issues in the past ... Royal Mail can be hit and miss to he fair...Moonpig can't control this I guess....Royal Mail aren't as good as they should be...so Moonpig my 'go to' most of the time. Love the gift ideas. Would recommend 👌”

Helpful Report

Posted 8 months ago

“Disgusting rip off! These arrived today in an awful state! I believe the buyer paid £28.00 for them! This company gets away with murder!!! Difficult to complain as the buyer is disappointed at being ripped off and for the upset it causes for the reciepient, so many don't complain because of this. Moonpig sends them out without water, not like florists and they know they can get away with it!”

Helpful Report

Posted 8 months ago

“Ordered a photo mug. Printing horrendous, dark, smudged, out of focus.”

Helpful Report

Posted 8 months ago

“3rd time I've used Moonpig and card hasn't arrived either on time or not at all for someone's birthday. Will not be using again. Waste of money.”

Helpful Report

Posted 8 months ago

“I ordered two items which stated they were letterbox items so would go through a standard letter box. I received an email stating they were left with a neighbour. All Moonpig say is that I should have left further delivery instructions, but why should I need to if they say they will go through a letterbox. Totally misleading description about the items.”

Helpful Report

Posted 8 months ago

“One of the images on my card was partially missing. I realise it was our mistake but tried to resolve the issue. I dialled the customer services number and kept getting "incorrect number" message. I tried live chat 3 times and each time got diverted to pay to become member form. What cowboys! They will definitely not get my custom again. Customer services is non existent”

Helpful Report

Posted 8 months ago

“So many attempts to scam you in to signing up to monthly subscriptions or cashback plans which charge you. Purposely made misleading to trick you into it. Won't be using again.”

Helpful Report

Posted 8 months ago

“Card not delivered, trying to get hold of "Support" is useless, now I am taking this up with my credit card company. I would suggest other people pay with theior credit cards and take any issues with the card company. Moonpig support is hopeless”

Helpful Report

Posted 8 months ago

“My card did not arrive on time for my friends birthday im very dissapointed and will never use your company again !”

Helpful Report

Posted 9 months ago

Moonpig.com is rated 1.5 based on 1,300 reviews