Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,358 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Live Chat, Email

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Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 15th March 2026

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

215

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelente calidad de las tarjetas. Las impresiones con muy buen brillo”

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Posted 1 year ago

“I received a card from you but no envelope when I tried to request an envelope I was treated like I was a liar so I have ordered A4 envelopes off Amazon and I won’t be ordering of Moonpig.com ever again you are not the only card company out there shame on you”

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Posted 1 year ago

“Moonpig has let me down several times, blaming delivery and I have tended to give it the benefit of the doubt, until my latest experience. I design two cards for my husband's big birthday, paid extra for a named day delivery slot; despite receiving an email stating it would arrive that day, 4 days ago, these cards have still not turned up. There are no amount of apologies for such an upsetting experience. In addition I have also found it difficult to pick a decent card, the products have become very samey. Moonpig has lost its market share and this is of no surprise to me. I will never use it again!”

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Posted 1 year ago

“I will not use this company ever again. They take money, for chosen delivery date, and the card does not turn up! The service has gone down and down, and they disappoint rather than give pleasure. In any event the cards have become boring!”

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Posted 1 year ago

“Moonpig cards are highly customizable with textboxes, stickers, pictures, AI messaging, and a handwriting option. The large card was only $1 more than the small card. I could send cards to multiple recipients and select the date when they'll arrive. Looking at the other reviews I'm glad I didn't order flowers. I think service is great as long as you stick with cards.”

Helpful Report

Posted 1 year ago

“I ordered flowers and a card for my daughters birthday and the flowers arrived in a very poor state and were dead within three days, have sent numerous emails but still waiting for this to be dealt with Never again will I send anything from Moonpig Dreadful service”

Moonpig.com 1 star review on 8th May 2025

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Posted 1 year ago

“Thanks for a swift response to my query. My original order didn't arrive on time so I contacted Moonpig who sent a replacement which arrived the next day! You delivered on great customer service and card. Thank you.”

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Posted 1 year ago

“4.5 Stars I really enjoyed using Moonpig for my greeting cards! The customization options made it feel so personal, and I absolutely loved the convenience of having the card printed and sent directly—huge time saver! The platform itself is mostly easy to use, but I did find the card creation process and font customization a bit clunky. It took some trial and error to get the text how I wanted, and I would’ve liked a few more visually appealing font options. Overall, though, it’s a great service and I’ll definitely be using Moonpig again!”

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Posted 1 year ago

“Great. Shipping was a bit slow, still waiting on one product to arrive. I really liked the 2/3 we've received so far!”

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Posted 1 year ago

“I would never recommend moonpig, they charged me £9.98 for a card that yet again never arrived. They advised you have to wait until 19.30 on the day for royal mail to send by tracked delivery. Wishing someone who is 83 happy birthday @ 19.30 on their birthday!!!. I gave moonpig the benefit of doubt having failed to deliver another special event card....NEVER AGAIN! YOU SHOULD BE ASHAMED”

Helpful Report

Posted 1 year ago

“On Thursday 10th April I ordered a card with a bottle of champagne from Moonpig. I paid extra for a Guaranteed Delivery on Wed 16th April (6 days later) for a birthday present. The card arrived on the correct date, but the bottle of champagne has still not been delivered. Rubbish service. I want an apology and a full refund of the delivery cost. I've looked everywhere on the Moonpig website but can't find any way of getting touch. Dreadful. My order number is 2510023WWP3”

Helpful Report

Posted 1 year ago

“Daughters organised Mothers Day delivery of card and flowers. Flowers were wilted and followed advise but didn't help . Binned by Thursday. 3 emails ignored. Extremely disappointed and definitely not worth money they spent. Won't download photos for proof either”

Helpful Report

Posted 1 year ago

“The 'rose' plant arrived half dead , shameful product.”

Helpful Report

Posted 1 year ago

“Flowers from daughter were very poor. Complained and was sent a replacement which was worse nothing like picture on website”

Moonpig.com 1 star review on 10th April 2025

Helpful Report

Posted 1 year ago

“I received a Mothers Day plant which arrived half dead, a photo was attached to my first email and with no card inside allowing me to thank the sender. I immediately contacted Moonpig and was informed that I would hear from the company within 48 hours. I have now sent three emails and still have not received a response after 11 days!! Lyn Godden”

Helpful Report

Posted 1 year ago

“My daughter sent a package of a bottle of Prosecco and a pink rose plant to arrive on Mothers Day along with the card. The package failed to arrive on Mothers Day and was found delivered around the side of my house on returning from work on the Monday. The card and Prosecco were lovely but the rose only had a couple of buds left on very dry stems with lots of petals loose in the box. It says if the pot has holes in, it is an outdoor rose which I re potted and watered but it has failed miserably. I have since planted in the garden and given it some feed but it is almost dead. This isn’t the first time I have received outdoor roses from Moonpig but each time they have died within a day or two. My daughter ordered them from Canada and I feel sad her Mother's Day gift did not provide value for money on several occasions and left her disappointed.”

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Posted 1 year ago

“Received flowers from my daughter for Mother's Day. She was working away and I haven't had the heart to tell her the flowers were awful. The flowers were squashed, battered and heads were falling off. Did the preparation as stated but the next day flowers looked worse. Really disappointed and feel sorry for my daughter having to pay for flowers that were not up to standard.”

Moonpig.com 1 star review on 6th April 2025

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Posted 1 year ago

“My son ordered Mothers Day flowers & a card from me. When they arrived, the flowers were not fresh / up to standard & already wilting. We were both very disappointed. I contacted Moonpig & sent them a picture & they quickly agreed to replace the bouquet & apologised. My new & very stunning bouquet arru=ived the next day. An issue that was very quickly recified.”

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Posted 1 year ago

“I received some flowers for Mothers Day from my daughter. I don’t know how much she spent but I wouldn’t have paid £5 for them. A real disappointment and a real rip off . I’m going to suggest to her that she does not use Moon Pig again”

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Posted 1 year ago

“My son in Singapore had a card and flowers sent for Mother’s Day. They were a real disappointment. I couldn’t tell him because I didn’t want to hurt him. The flowers were dull and cheap with lots of dark evergreen foliage. I don’t know how much he spent but it was a poor showing.”

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Posted 1 year ago

Moonpig.com is rated 1.5 based on 1,358 reviews