Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,322 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

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Metrics

1.5

Based on 1,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 5 star review on 15th September 2025

Bubu

Moonpig.com 1 star review on 13th September 2025

Anonymous

Moonpig.com 3 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

Moonpig.com 1 star review on 8th May 2025

Barry Hudson

Moonpig.com 1 star review on 10th April 2025

Anonymous

213

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Card not delivered, trying to get hold of "Support" is useless, now I am taking this up with my credit card company. I would suggest other people pay with theior credit cards and take any issues with the card company. Moonpig support is hopeless”

Helpful Report

Posted 1 year ago

“My card did not arrive on time for my friends birthday im very dissapointed and will never use your company again !”

Helpful Report

Posted 1 year ago

“Having already put an order in costing £29.18 inc £4.99 p&p I received an email the next day saying that p&p is free to Moonpig Plus members throughout October. No Customer Service phone number available and no refund of p&p given.”

Helpful Report

Posted 1 year ago

“Personalized sunflower card I received was spoilt by the white message thing embedded on front of the card. Doesn’t look right,msorry to say.”

Helpful Report

Posted 1 year ago

“The website is not user friendly at all. If you not careful, you will end up paying £9.99 for card worth £3.99 because of some voucher which is added automatically to your basket at check out and it’s tricky to find how to remove it. If you are in a hurry and can’t be bothered, you can end up paying for it. It is so wrong. Not shopping there ever again.”

Helpful Report

Posted 1 year ago

“Shockingly poor quality. I just paid for & received a piece of slightly thicker paper - folded terribly with shockingly bad picture quality (do t blame the photos Moonpig - you had 19 opportunities to get one right! It’s called a CARD not a PAPER. Will never use again.”

Helpful Report

Posted 1 year ago

“£9.99 for an a4 card delivered, it getting so expensive. Wont be using again. Sorry moonpig.”

Helpful Report

Posted 1 year ago

“I sent letterbox flowers to my very elderly aunt so she did not have to go outside her house as it could be dangerous . BUT it was left on step , why !!! She had a letter box above step . Moon pig chat box was useless & a real person was not willing to help with DPD moonpig did not want to know . I will not send flowers from them again . Be warned everybody !”

Helpful Report

Posted 1 year ago

“Ridiculously expensive delivery costs for small overpriced gifts (they tried to charge £4.99 for Each of three small gifts being sent to the same UK address = £14.97 !!!) Cancelled my Moonpig plus account with 9 months remaining (and have not been given any money back), now using funky pigeon for cards and Amazon prime for presents.”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID!!!!! They don't deliver on time, when l contacted them about it, all l got was an AI chat asking if l wanted it re-sent... which is bloody useless as the birthday had passed!!!!! I WILL NEVER USE THIS COMPANY AGAIN and l suggest you guys avoid completely!!! 0 stars!”

Helpful Report

Posted 1 year ago

“Order arrived late and very poor customer service. AVOID AVOID AVOID.”

Helpful Report

Posted 1 year ago

“£7 to post two cards to the same address”

Helpful Report

Posted 1 year ago

“Ordered cards for my dad 60th birthday. Allowed 4 days after expected arrival but they have still not arrived. So sad as I wanted to do something personalised & the moment passed. Still haven’t received the cards to date & they haven’t issued a refund. Extremely disappointing”

Helpful Report

Posted 1 year ago

“They sent 2 orders instead of 1 and charged me double. Bunches.com is much better. I will tell everyone to use them. What should have cost 54 pounds has cost 108 pounds.”

Helpful Report

Posted 1 year ago

“They have not sent the wine to my friend, still chasing and was meant to be sent today. I will not be using this company again”

Helpful Report

Posted 1 year ago

“I have used this company for years with no problem. I tried to send a card today but they tried to charge me 10 pound for one card? I couldnt get out of joining moonpig+ so i cancelled the order and used a different card company.”

Helpful Report

Posted 1 year ago

“A special important birthday card,promised for a certain day, never arrived, so it looked like we hadnt remembered! As I could see that it hadnt arrived by the promised date, I would have been just as angry if it arrived late!!! No phone number for Moodnpig,despite declaring you can chat with them, only a stupid robot that kept asking me if I wanted it re-sending. I didnt relaise/I should haven checked that Moondpig has a phone number as I NEVER deal with a company that only communicates by email! As the main raison d'etre for Moonp[ig is guaranteed quick,reliable delivery of cards etc on those occasions when using a company like Moonpig is quicker than buying & then sending a card youself, itm shoulod packm up & go. Hopefully - going by the terrible reviews, they will have to!! If they dont immediately refund me, I feel so angry about what happened that I'll take them to a small claims court! From Julia.”

Helpful Report

Posted 1 year ago

“The flowers arrived dead. Definitely dead before dispatch. My mother is 88 years old with dementia. You refuse to communicate with me even though I have power of attorney. Moonpig are heartless & a disgrace!!!”

Helpful Report

Posted 1 year ago

“Card never arrived. It was for a work colleague so not impressed and your bad service reflects badly on me.Will never use again.”

Helpful Report

Posted 1 year ago

“Horrendous...my son bought these yesterday for me, 🤬 no telephone, cut off chat in customer services, dead, headless, brown, limp flowers. Disgusting!”

Helpful Report

Posted 1 year ago

Moonpig.com is rated 1.5 based on 1,322 reviews