Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having already put an order in costing £29.18 inc £4.99 p&p I received an email the next day saying that p&p is free to Moonpig Plus members throughout October. No Customer Service phone number available and no refund of p&p given.”

Helpful Report

Posted 9 months ago

“Personalized sunflower card I received was spoilt by the white message thing embedded on front of the card. Doesn’t look right,msorry to say.”

Helpful Report

Posted 9 months ago

“The website is not user friendly at all. If you not careful, you will end up paying £9.99 for card worth £3.99 because of some voucher which is added automatically to your basket at check out and it’s tricky to find how to remove it. If you are in a hurry and can’t be bothered, you can end up paying for it. It is so wrong. Not shopping there ever again.”

Helpful Report

Posted 9 months ago

“Shockingly poor quality. I just paid for & received a piece of slightly thicker paper - folded terribly with shockingly bad picture quality (do t blame the photos Moonpig - you had 19 opportunities to get one right! It’s called a CARD not a PAPER. Will never use again.”

Helpful Report

Posted 9 months ago

“£9.99 for an a4 card delivered, it getting so expensive. Wont be using again. Sorry moonpig.”

Helpful Report

Posted 10 months ago

“I sent letterbox flowers to my very elderly aunt so she did not have to go outside her house as it could be dangerous . BUT it was left on step , why !!! She had a letter box above step . Moon pig chat box was useless & a real person was not willing to help with DPD moonpig did not want to know . I will not send flowers from them again . Be warned everybody !”

Helpful Report

Posted 10 months ago

“Ridiculously expensive delivery costs for small overpriced gifts (they tried to charge £4.99 for Each of three small gifts being sent to the same UK address = £14.97 !!!) Cancelled my Moonpig plus account with 9 months remaining (and have not been given any money back), now using funky pigeon for cards and Amazon prime for presents.”

Helpful Report

Posted 10 months ago

“AVOID AVOID AVOID!!!!! They don't deliver on time, when l contacted them about it, all l got was an AI chat asking if l wanted it re-sent... which is bloody useless as the birthday had passed!!!!! I WILL NEVER USE THIS COMPANY AGAIN and l suggest you guys avoid completely!!! 0 stars!”

Helpful Report

Posted 10 months ago

“Order arrived late and very poor customer service. AVOID AVOID AVOID.”

Helpful Report

Posted 10 months ago

“£7 to post two cards to the same address”

Helpful Report

Posted 11 months ago

“Ordered cards for my dad 60th birthday. Allowed 4 days after expected arrival but they have still not arrived. So sad as I wanted to do something personalised & the moment passed. Still haven’t received the cards to date & they haven’t issued a refund. Extremely disappointing”

Helpful Report

Posted 11 months ago

“They sent 2 orders instead of 1 and charged me double. Bunches.com is much better. I will tell everyone to use them. What should have cost 54 pounds has cost 108 pounds.”

Helpful Report

Posted 11 months ago

“They have not sent the wine to my friend, still chasing and was meant to be sent today. I will not be using this company again”

Helpful Report

Posted 11 months ago

“I have used this company for years with no problem. I tried to send a card today but they tried to charge me 10 pound for one card? I couldnt get out of joining moonpig+ so i cancelled the order and used a different card company.”

Helpful Report

Posted 11 months ago

“A special important birthday card,promised for a certain day, never arrived, so it looked like we hadnt remembered! As I could see that it hadnt arrived by the promised date, I would have been just as angry if it arrived late!!! No phone number for Moodnpig,despite declaring you can chat with them, only a stupid robot that kept asking me if I wanted it re-sending. I didnt relaise/I should haven checked that Moondpig has a phone number as I NEVER deal with a company that only communicates by email! As the main raison d'etre for Moonp[ig is guaranteed quick,reliable delivery of cards etc on those occasions when using a company like Moonpig is quicker than buying & then sending a card youself, itm shoulod packm up & go. Hopefully - going by the terrible reviews, they will have to!! If they dont immediately refund me, I feel so angry about what happened that I'll take them to a small claims court! From Julia.”

Helpful Report

Posted 11 months ago

“The flowers arrived dead. Definitely dead before dispatch. My mother is 88 years old with dementia. You refuse to communicate with me even though I have power of attorney. Moonpig are heartless & a disgrace!!!”

Helpful Report

Posted 11 months ago

“Card never arrived. It was for a work colleague so not impressed and your bad service reflects badly on me.Will never use again.”

Helpful Report

Posted 11 months ago

“Horrendous...my son bought these yesterday for me, 🤬 no telephone, cut off chat in customer services, dead, headless, brown, limp flowers. Disgusting!”

Helpful Report

Posted 11 months ago

“Card arrived for friends anniversary , luxuryhamper didn't. Wasn't notified by moonpig , I had to contact them . They said they would resend the hamper at their cost ( I had already paid for that and it wasn't deivered) offered my £5 , then £10 credit to my account as a good will gesture. Sad it wasn't about the money , the moment had passed for their anniversary. Asked if they could add small bouquet of flowers as a good will gesture and was informed thy don't do flowers? . Account with moonpig now closed . Poor show , moonpig, expected better !”

Helpful Report

Posted 11 months ago

“I ordered flowers for a specific day but were sent 3 days early. I believe there was a problem with a promo delivery code which I unticked and believe this also changed drlivery to next day. Fortunaty, there are other companies that supply cards and gifts, which I will give a try.”

Helpful Report

Posted 11 months ago

Moonpig.com is rated 1.5 based on 1,300 reviews