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Moonpig.com Reviews

1.5 Rating 1,132 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

1.5

Based on 1,132 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 5 star review on 2nd April 2024

Moonpig.com 1 star review on 6th March 2024

Moonpig.com 2 star review on 15th February 2024

Moonpig.com 1 star review on 12th February 2024

Moonpig.com 1 star review on 9th November 2023

Moonpig.com 1 star review on 2nd September 2023

Moonpig.com 1 star review on 30th April 2023

191

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the flowers i received on Mother’s Day. Well packaged and in perfect condition with clear instructions on how to care for them. They weren’t fully open of course, but within a few days they were all in full bloom and lasted a good two and a half weeks! I kept them in a cool conservatory to see them better, rather than in warmer house conditions.”

Moonpig.com 5 star review on 2nd April 2024

Posted 3 weeks ago

“I've been using Moonpig for over a year now and i'm amazed at the quick turnaround and that cards etc can be delivered on a Sunday too which makes it super convenient. The cost of the card + postage is more or less the same as if you bought it from a shop and paid postage: the difference is its all done for you! My close friends and family have loved the gifts and cards i've sent, chocolates, beauty gift sets, personalised cups you name it! and I've also sent audio with a card as well. As a customer I am more than happy and I will stay with Moonpig!”

Posted 3 weeks ago

“I am fed up with all the negative comments so here is my positive one. I have used Moonpig for nearly 15 years and yes there have been some mistakes on the way, but customer service is brilliant and always managed to sort any problem out. I have tried other companies but Moonpig is the best. The choice of cards, the choice of gifts and flowers and plants have such a wide selection. Thank you Moonpig for being such an excellent service, I am a very happy customer, and will hopefully carry on for the next 15 years!”

Posted 1 month ago

“Ordered Giant car, mug and sweets with personalized pic on the app, all quite easy on your phone. Paid with credit card and all 3 items were delivered next day.second year I have used this service and no problem. Very pleased and will return. UK customer purchased 9.02.24”

Posted 2 months ago

“Excellent Service and always delivers promptly!!”

Posted 5 months ago

“Moonpig were really helpful with me when I personalised a recent card wrongly by mistake... very helpful man called Jace... 10/10”

Posted 1 year ago

“Received a lovely birthday card from my wonderful son and family.”

Posted 1 year ago

“Ordered a personalized birthday card for my Husband to be delivered a week before his birthday to which I'm pleased to say it did in perfect condition. My Husband has now opened it up on his special day and it's exactly what I ordered for him, he's very happy with it as am I, absolutely love it.”

Moonpig.com 5 star review on 18th April 2022

Moonpig.com 5 star review on 18th April 2022

Posted 2 years ago

“Lovely, excellent quality cards, and all arrived on the very next day. Will definitely order more ❤”

Posted 2 years ago

“Sent a birthday gift to a friends daughter she received the wrong item so I used the online chat to ask for the correct item to be delivered. It was so straight forward and very quick to do. I was very impressed with their great customer service.”

Posted 2 years ago

“First time using moonpig, Fabulous photo on front of card and delivered next day. Amazing quality, absolutely delighted”

Posted 2 years ago

“I can’t express my joy at Moonpig’s speed of service. I ordered a personalised card yesterday late morning and got the card (perfect) today Royal Mail first post at 9.30. OMG how fantastic is that. Birthday girl’s birthday tomorrow so no worrying that it won’t get here on time. THANK YOU MOONPIG.”

Posted 2 years ago

“I have been using Moonpig for a while, never had any issues, fast delivery can even choose the date you want, good quality and a great choice of cards, recently i damaged a card, on requesting a duplicate, Moonpig sent me one the next day i will just add totally FOC, will continue to use for any future cards”

Moonpig.com 5 star review on 19th January 2022

Posted 2 years ago

“Amazing service! My personalised card I ordered which I then posted got lost in Germany. This Co. Posted out another directly to Germany at no cost! Awesome! Thanks so much! 🙏🙏👍😁”

Posted 2 years ago

“I am satisfied , got my cards on time , the customised mug delivered on time as well with all photos on it like I requested . Good!”

Posted 2 years ago

“Beautifully long lasting red roses”

Posted 2 years ago

“Quality goods, quick and easy to order . I made a mistake regarding adding a name to a card , only realised when I made the payment , quick e Mail regarding my mistake and was quickly sent a refund . Stunning service many thanks .”

Posted 3 years ago

“Excellent service ordered at 4pm arrived next day at 2pm”

Posted 3 years ago

“I had some flowers sent to me before Christmas the four red roses last nearly 2weeks but the four white roses are still going strong they are in the conservatory and it is the 26th February they look lovely thank you very much my niece got them mejeanhines”

Posted 3 years ago

“I ordered 3 card to send to France. They got lost and never arrived . Moonpig customer service advisor was brilliant and resend them straight away.After few days,they arrived. I had some very happy nephew and nieces . Thank you”

Posted 3 years ago

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Moonpig.com is rated 1.5 based on 1,132 reviews