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Moonpig.com Reviews

1.5 Rating 1,135 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

1.5

Based on 1,135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 6th May 2024

Moonpig.com 1 star review on 6th May 2024

Moonpig.com 1 star review on 6th May 2024

Moonpig.com 5 star review on 2nd April 2024

Moonpig.com 1 star review on 6th March 2024

Moonpig.com 2 star review on 15th February 2024

Moonpig.com 1 star review on 12th February 2024

194

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought I'd do something different this year and made my wife an anniversary card to mark our 21st anniversary on 11th Dec 2020. Made it early to give enough time for delivery as it was the Christmas period. Was continually told that the card was on its way. Really poor that I then had to go buy another card as a substitute. I never write reviews but thought why not. My card was only a small transaction and thought they don't give a dam. So for ALL your professionalism Moonpig you were pathetic. I received the card just before the new year. Where is your so called reliability. Pathetic. I will never use you again. I work in newspaper advertising and I will spread your poor service throughout. I have other sources of social networking again which I will tell others to use other like companies. Pathetic.”

Posted 3 years ago

“Ordered a few cards late on the afternoon before and was pleasantly surprised to have them arrive the very next day, so thank you for the good service and pleased with all the cards as they were all correctly personalized with photos and names too.”

Posted 3 years ago

“Surprised at the low star rating as my experience of Moonpig has been nothing but 5 star. Love their products, which are of a high quality and represent good value for money when consider the cost of buying and posting a card on the high street. Placed a recent order also and stupidly forgot to write inside the card and wasn’t able to amend it before it went to print but Moonpig didn’t hesitate to refund me so I couple put the order through again and to be fair, they didn’t have to help me, it was my own doing. Very pleased with them to date and very grateful for their service throughout lockdown in particular 😊.”

Posted 3 years ago

“I always order my cards from Moonpig and they arrive the very next day, I can always rely on them that they will provide me with quality customer service. Thank you!”

Posted 3 years ago

“I have been really pleased with the quality of the cards I have purchased from Moonpig. They have been of high quality and have been delivered efficiently and for the dates specified. I have ordered birthday cards, engagement cards and anniversary cards and also an e-card. I have also recently ordered two birthday bouquets and an engagement hamper and all of them have been delivered on time and of high quality with good communication from Moonpig. Thank you Moonpig 😊😊”

Posted 3 years ago

“the simple fact that i can input my own words, poems and comments onto my cards is absolutely fantastic. The preview before confirm, ensures i don not mess up too much. Posted straight to person, and even a reminder when birthdays etc are due. This has saved my bacon, quite a few times.”

Posted 3 years ago

“I ordered a large custom birthday card with a picture an paragraph in it and i absolutely love it! The card arrived on time an it looked exactly the same as the preview i loved this i will definitely recommend it to people and use it again.”

Posted 3 years ago

“Easy to use website. Great preview selection. Material of cards excellent. Value for money yes”

Posted 3 years ago

“This company has never let me down. It's easy to order, I use the App, the cards arrive very quickly and the quality is great. On occasions I have had to contact customer services due to my errors, they email straight back and are customer friendly. I would definitely recommend this company.”

Posted 3 years ago

“I ordered a lovely anniversary card and I put some of our pictures. I received the card the next working day. The card was lovely with amazing photos quality. I am so satisfied with this order. I highly recommend you to order from this app for any occasion.”

Posted 3 years ago

“Always fantastic quality cards, always arrive on time. Can't fault this company at all. Fantastic value for money.”

Posted 3 years ago

“I received Moonpig flowers for my birthday from my daughter. They were beautiful and lasted well. As I told her how lovely they were (and shared pics) she also sent some to her Aunt to brighten up her time in 'Lock down'. I thought this was very thoughtful of my daughter and it seemed only fair that she should have some too - so I sent some to her. They were a bargain as they had 50% off the first order. I usually order from another company but may also use Moonpig now that I know they are so good.”

Posted 3 years ago

“Ordered peonies for my daughter in law. Arrived in bud and opened beautifully. They were super and she was thrilled”

Moonpig.com 5 star review on 25th May 2020

Posted 3 years ago

“I ordered a birthday card and Thornton's chocolates 12th May 2020 and they were delivered to the recipient 14th May, she resisted the temptation and opened the parcel on her birthday, the 15th. She was delighted and I can only say Thank You to Moonpig, especially in the current situation.”

Posted 3 years ago

“Perfect for when you can't be bothered to go to a card shop or buy a stamp.”

Posted 3 years ago

“This is the only online card retailer I use now as the site is easy to use I can add credit if I want and when they have special deals I can purchase cards to post out later.”

Posted 4 years ago

“Over the past four weeks I have received two bouquets, sent by family, of your flowers. They have arrived on time, and have been sensationally fresh and beautiful and I have now decided that I shall use no other company when I am sending flowers. Thank you so much.”

Posted 4 years ago

“I ordered 2 Rose Bouquets on 27th April... they were delivered next day. Both the recipients were delighted which made me happy too. Thank you.”

Posted 4 years ago

“Since COVID-19 I have send 4 cards with moonpig and I have been really pleased with the service, delivery and ease of making the card! Bravo Moonpig!”

Posted 4 years ago

“Ordered Rainbow Flowers yesterday for our daughter to thank her for looking out for us. Arrived today, absolutely beautiful, fresh and very colourful. Happy customer, thank you.”

Posted 4 years ago

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Moonpig.com is rated 1.5 based on 1,135 reviews