Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,358 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 15th March 2026

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

215

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It seems that moonlight are not interested in having the older generation as a customer. I tried to use your services but could not unless I opened an account. Why do you have to memorise an account to sent a card? Then if you want to use your services again you would have to remember lig in details. I would not recoment your services to anybody. Bur then again I am only one customer no loss to your company..”

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Posted 4 months ago

“Ordered the same card 3 times for my brother at Christmas and it never came, customer service were no help”

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Posted 4 months ago

“I personalised, and previewed a birthday card for my daughter. Selected ‘done’, paid for it and it arrived completely blank inside. I got nowhere after a lengthy chat online. I don’t believe it was my fault but Moonpig would not give me a refund.”

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Posted 5 months ago

“Card delivered three days late, three different people from Moonpig have asked for and been given full details and nothing done. I won’t use them again, plenty of other options. Can’t even get my name right on their replies to emails. Would give no stars if that were possible.”

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Posted 5 months ago

“Ordered a card for a special birthday and paid extra for it to be delivered the next day. It never arrived and they are not at all contactable. Great concept, but not so great when it comes to customer service. It doesn’t seem they know what they are doing in that regard. Also I’ve since seen other people complain online about their ‘next day’ service. Honestly, don’t bother. Hopefully the card I ordered will show up at some point but such a real shame this little boy did not get it on his actual birthday :-(”

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Posted 5 months ago

“Trying to buy from a card from Moonpig is really annoying. They are always trying to add things to your purchase and you don't know where you are. It used to be so easy now it's just annoying I will get it from another site.”

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Posted 5 months ago

“I ordered a card for my friend for Christmas and not only did it not go to their house but it arrived today 30th December to my House . I mean what’s the point . I’m done with Moonpig”

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Posted 5 months ago

“Seriously, the worst company for ordering gifts and cards. Ordered gifts on the 11th December. They Email me on Monday the 22nd to let me know they cant fulfil the order. Absolutely impossible to order a replacement in time for xmas. Use a different service, thank me later.”

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Posted 6 months ago

“I had a dreadful experience with Moonpig. I selected my cards, personalised, chose to send straight to the recipients and added the addresses ( or so I thought ). I had nine cards so not cheap, I also added their annual fee of nine pound something, I had intended to use them again. No way will I be doing so. All my cards were sent to the same address, flat packed, without envelopes ! I was offered £2.50 compensation to fold then=m myself, provide the envelopes and post. They do not provide a customer service phone number, you have to use the long winded online chat box. They are quick to take your money but slow when it comes to resolving issues. I will not be using their service again.”

Helpful Report

Posted 6 months ago

“I ordered two Greggs Christmas cards for my son's as a laugh. According to the product information I should have received an email with Greggs vouchers within 2 days of receipt. To date I have waited 6/7 days for the vouchers. I contacted customer services who were extremely unhelpful, I have been given no reason why I have not received the vouchers, and have been told to wait while they conduct an internal investigation! I have no idea how long they are expecting me to wait. I have requested a refund which was denied. In fact one customer service operator told me he couldn't help any further as he had to "get on with his work"! As a loyal Moonpig customer of over 15 years I will not be using them again. Their customer service used to be excellent....not now! I will have to order replacement cards now, but I certainly won't be ordering them from Moonpig.”

Helpful Report

Posted 6 months ago

“Twice Moonpig have failed to send important cards despite informing me they would be sent on time. No-one to talk to. Poor customer service. Would not refund annual membership. Got refund on card by me finding out that they hadn't delivered, they never admitted it did not arrive. Suggest you use normal postage and save yourself the disappointment and hassle.”

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Posted 6 months ago

“The box of chocolate that my wife received for her birthday has one week shelf life left . That was absolutely mean .”

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Posted 7 months ago

“After dealing with a severe security breach that locked me out of my account with no help from support, I reached out to ETRIEVA.com. Their skilled cybersecurity team swiftly pinpointed the problem, restored my access, and implemented robust safeguards. Thanks to their expertise and prompt response, my investments are safe, and I feel confident again. ETRIEVA is a reliable ally in digital protection.”

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Posted 7 months ago

“Tried to scam me after a decent shopoing experince.”

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Posted 7 months ago

“After a serious hack shut down my account and support failed to assist, I sought help from ETRIEVA . Their cybersecurity team quickly identified the breach, restored my account, and strengthened its defenses. Thanks to their rapid response and know-how, my finances are secure, and I’m at ease. ETRIEVA.com is a trusted partner for online safety and Professionallity”

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Posted 7 months ago

“asked for order to be delivered on a specific date and they decided to send it a week early when the person was away on holiday and it was stolen off the doorstep complete waste of £30 absolute joke of a company i'll never use them again”

Helpful Report

Posted 7 months ago

“I love the products, they’re silly, fun, and there’s a great selection. However, customers should be warned that if they purchase a big or giant card together with a smaller gift (e.g. chocolates), the card and the gift will be dispatched SEPARATELY! Imagine the recipient receiving a box of chocolates with no indication of who sent it, and only later the card: the little box of chocolates without a message completely loses its meaning. To add frustration, when I contacted the costumer service I was treated dismissively by the operator Alex, who did nothing but paste standard messages like “sorry to hear that” and “is there anything else I can do for you.” There was no apology or willingness to make up for the mess. For this reason as well, I will never use Moonpig.com again.”

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Posted 7 months ago

“Flowers arrived for my birthday very dissapointed several stems with dead brown leaves and other flowers drooping.spent half hour complaining on line just kept asking same questions gave up in the end .won't be using them ever.”

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Posted 8 months ago

“Unreliable service. Ordered on the 28/09, stipulated a date to deliver by of 01/10. Their website states the service they would use takes 1-2 working days, so ordered in plenty of time. However, Moonpig opted to wait until the 30th to send it, just 1 working day before it was scheduled to be there. Needless to say, it wasn’t delivered on time for their birthday! Customer services response, well it does state 1-2 days to deliver!! So why wait until the 30th to send it then?! Apparently that’s because it usually takes a day. My previous order was late too. Once I can forgive, put down to unexpected issues. But twice?!….. Never again, going to use someone like Thortful going forward.”

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Posted 8 months ago

“I ordered a card in plenty of time and it did not arrive, I have contacted them 3 times since, they replied once but not since, I have not been able to contact them their system of reply does not work, DO NOT USE THEM....”

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Posted 8 months ago

Moonpig.com is rated 1.5 based on 1,358 reviews