Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

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Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received some flowers for Mothers Day from my daughter. I don’t know how much she spent but I wouldn’t have paid £5 for them. A real disappointment and a real rip off . I’m going to suggest to her that she does not use Moon Pig again”

Helpful Report

Posted 3 months ago

“My son in Singapore had a card and flowers sent for Mother’s Day. They were a real disappointment. I couldn’t tell him because I didn’t want to hurt him. The flowers were dull and cheap with lots of dark evergreen foliage. I don’t know how much he spent but it was a poor showing.”

Helpful Report

Posted 3 months ago

“My daughter who lives in America sent me a miniature red rose for Mothering Sunday. I opened the box within minutes of its arrival. When I removed the protective plastic most of the leaves were off and black in colour. I put it in a ceramic pot and could see that one rosebud had fallen off and 3 more of the stems had snapped. I put all the damaged rose buds in water but they just went brown. Now all stems are dead and only one little stem has any green on it. I am totally disappointed particularly as I don't see my daughter that often because of her living in another country.”

Helpful Report

Posted 3 months ago

“Mother's day flowers arrived on Saturday. Followed instructions and hoped they would "freshen up". By Tuesday, having trimmed again, the roses were dead having never opened. What a disappointment for me and my son who had sent then to me. A complete waste of his money.”

Helpful Report

Posted 3 months ago

“I received a card and bouquet of flowers from my son on Mothers Day - courier just left them on the front doorstep without ringing and not knowing if anyone was in. Then when I opened the box I was disappointed at the condition of the flowers as the outside leaves on the three roses were already turning brown, two flower heads had dropped off in the box, too much ‘green foliage’ , the white gyp was nearly dead, one of the daisy type flowers had half of its petals missing. I was pleased when I chatted online to Moonpig to complain, they agreed to send a replacement bouquet - unfortunately it turned out up two days later in the same condition as the original one. I would to order from them and Iwill pass on my experience to others.”

Helpful Report

Posted 3 months ago

“For the second year running Moonpig have managed to ruin Mother’s Day. Last year the plant gifted to me was dead and this year the flowers and card were due to be delivered on Friday before Mothering Sunday but were delivered on Monday. Box was damaged and what flowers were included ( looked nothing like the Serenity bouquet ordered) had gone do long without water there was no reviving them. So disappointed for my daughters who organised gifts from their homes in Australia and New Zealand. In another order, a card due for delivery in NZ on 26 March has still not delivered as at 2April. Will never use again.”

Helpful Report

Posted 3 months ago

“My son sent me a wonderful mother's day card & bouquet, but I received someone elses, the card had personal family photos on it which has obviously been sent to the other no doubt disappointed mother. When my son contacted you he did not evan get an apology. I will never use your site again”

Helpful Report

Posted 3 months ago

“1 star is for the fact they were delivered on right day. Box is as left upside down on my step and upon opening a couple of large stems were broke.the sunflower and a long budding cream flower. The rest didn’t look great either. 2 days on they are all wilted and Dying. Never had a bunch of flowers do this to me. Feel sorry for my son who ordered them. I would never order flowers from there and recommend that nobody else does I spoke to Moonpig on chat but it’s my son who has to do it apparently but hedoesnt have the time. …. Gutted isn’t the word as it was my Mother’s Day gift”

Helpful Report

Posted 3 months ago

“A Mother's day card that arrived 2 days late is not acceptable. My daughter was not happy at all. This was Moonpigs fault as somehow they FORGOT to send the card and the flowers. After my daughter chasing its missing state they sent the card by Royal mail 24hr delivery. Shame on you Moonpig ! I am submitting this as the unhappy mother.”

Helpful Report

Posted 3 months ago

“My son partner and grandson sent me a card and flowers for mother's day..I don't know who delivered ..put on doorstep and left.the flowers looked ok.i sorted them into a large vase...Sunday morning when I got up ..the flowers looked on their last legs...it's took me hours to sort them today..I won't tell my son about the flowers but I won't be getting anything from Moonpig again..really really disappointed...”

Helpful Report

Posted 3 months ago

“I just tried to send a card, a balloon and chocolates all in one to one mother at one address and it is trying to get me to pay delivery twice as two packages 🙄”

Helpful Report

Posted 4 months ago

“Absolute rip off. . As I f it costs £6 to send a card.”

Helpful Report

Posted 4 months ago

“I am so happy with my order from Moonpig. Thank you Moonpig!”

Moonpig.com 5 star review on 22nd March 2025

Helpful Report

Posted 4 months ago

“Cute and unique designs and themes to choose from, ability to customize and personalize!”

Helpful Report

Posted 4 months ago

“The delivery was delivered at 9pm on the day of my sister in laws birthday and because dpd had had then for 48 hours in out for delivery status all the flowers were dead”

Moonpig.com 1 star review on 6th March 2025

Helpful Report

Posted 4 months ago

“Me encantaron”

Helpful Report

Posted 4 months ago

“Personalised cards didn’t arrive/weren’t received by Royal Mail. Moonpig have said they will refund which is good but I won’t trust them again and go elsewhere in future.”

Helpful Report

Posted 4 months ago

“Don't touch them. Hubby paid £46 for flowers to arrive 28th February for birthday. Didn't come. Arrived Monday 3rd March. Frazzled roses in bunch. Even allowing for packaging and delivery it's not worth the money. Friend wanted gifts to arrive on my birthday too. Arrived late”

Helpful Report

Posted 4 months ago

“Flowers not as shown on picture online. I bunch of daffodils ( £1 at most stores ) 5 tiny tulips and 3 weedy and thin Hyacinths. The pink foliage shown in the photo not included but obviously put in the photo to deceive, along with 20 daffodils, not 10 Only 1 packet of flower food not 2 as stated. Could have bought better quality at Tesco for £8.”

Helpful Report

Posted 4 months ago

“I booked cards balloons teddy and wine for my sister's 40th birthday, they all arrived separately and the card and balloons arrived at 7.15pm at night . Sorry but I paid extra for the delivery that day , I would expect all items to come together and not separate. Felt disappointed. The actual products were very good just the fact that they arrived so late.”

Helpful Report

Posted 5 months ago

Moonpig.com is rated 1.5 based on 1,300 reviews