Will never use moonpig again, I’ve used this site for ten years and this is the first time I’ve had a negative experience but has put me off because of the way it was handled. I had ordered a card and bottle of Prosecco for my friends 70th and realised just after ordering I had made a mistake with her name so I went into my account to change it and re order, but both orders got taken out of my bank account charging me twice, I tried to ring, no luck so I sent an e mail explaining what I had done, all they could do was offer me a free card, both bottles and the same cards arrived at my friends house, I cannot believe no one picked up on it. Very inept and expensive.