My Grandaughter paid £55 to have, what they thought to be, a beautiful box of fresh flowers delivered to their Grandmother for Mother’s Day. On the second day the heads began to drop off the lilies and turn brown and remain unopened, the leaves and petals on the other flowers were turning brown and by day three the gerberas had dropped completely. After a written complaint and photos of evidence Moonpig offered a £10 credit!! The customer service and after sales service is non existent and left my Grandaughter really distressed and feeling she had been ripped off. I see from previous complaints that thereare many people who have received similar shoddy goods without any recompense and something must be done about it. I did not get the five days freshness as their T&Cs guarantee and as I have photographic evidence to prove this, I shall be consulting the appropriate bodies to seek a full rebate for my dear Grandaughter. Susan Chinn, Cornwall.