Sent a card to my son for his birthday, I have not seen him for nearly a year because of COVID and it did not arrive 😡. I tried to contact customer service but you can only go on a chat line. They ask me to confirm the address which I did and they had the correct address. They offered me a credit to my moonpig account which is absolutely no good as I will NOT be using them again. Disgusting, don’t use this company. If there was a zero I would give that. The person on other end of chat was not in the least apologetic. I will take the matter further. Last year I had flowers sent to me which were dead . NEVER use this company .