Have ordered from Moonpig three times - each time the card has arrived without an envelope and I have to contact customer services. The most recent interaction with customer services was today when I was told it was my fault for selecting "send to recipient." Even though the card was sent to me. I pointed out that the recipient lived at a different address and that I wouldn't be looking for an envelope had the recipient received the card, he was insistent that I had selected the wrong option. Shoddy service and terrible customer service.
3 years ago
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