Christmas card I ordered failed to arrive, which I put down to Christmas post but after the next fiasco I'm not so sure. Spent time one evening personalizing a card for a friend's birthday. All looked good on the preview so I went ahead with the order. However, the confirmation email showed a stock photo still on the card instead of one I'd added. Thought this might just be a display bug on the email but checked with customer services the next day. They offered to cancel and refund but on checking my account I saw the order had already been sent. The agent confirmed the stock photo was on the sent card. No apology and so far the promised refund hasn't come through. I've had to message my friend and apologise for the card with a photo of random grinning strangers she's about the receive! On the bright side, there's a high probability the card won't arrive anyway. Use Funky Pigeon instead.