DO NOT order from here! I have had a number of prebooked orders not turn up....one yes it was during the postal strike time so I will let them off...but in that same month they sent out a 40th celebrations card that was pre ordered (for the correct date) one month early. I contacted them they said they had put a stop on it, but obviously had not! This was just the start of my trouble with Moonpig....I should have left it at that and taken it as a sign not to order from them again!
From then onwards they sent out wrong orders to the incorrect recipient! And some orders receipients have received two cards weeks apart! I have now not recieved an order I am waiting on, and instead of despatch the card again, which is all I have ever asked for, they are making out as though the previous issues they have done me a favour by refunding me, which by the way has always been in credit to use on them again, so never really ever a refund. So now I would like someone to investigate this as I have been let down so many times, and now being punished for mistakes that have been of Moonpig! Very unprofessional. Do not order from here guys.
2 years ago
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