I ordered from here for my son's 16th Birthday and was assured delivery would take place on his birthday. Delivery did NOT take place on his birthday. I explained this to their customer services via live chat. After a short while 'Rhys' came back and said the item had been lost in transit and re-ordered at a cost to them and would now be delivered in 1-3 days. I stated that it would have been nice to have a choice as what use was a birthday card which will now be 1-3 days late and that a refund of the item would have been preferred. Do not trust these one bit. This was my second try of Moonpig after they messed up a few years ago. Wish I hadn't bothered now. Go to Fucky Pigeon if you want a company like this. Never let me down once.