Received a Lilium plant from my son for my birthday. Within a week then buds discoloured and dropped, as did the leaves. I was sent a replacement which has done exactly the same. (I note on reviews this has happened to others). This time Moonpig were not interested, sent me instructions for cut flowers!! (Despite it being a plant) Inferring it is my fault. I asked for a replacement of something different. I was told my son needs to request this. I am happy to inconvenience him, however it would be difficult if this was not a family member. So Moonpig would win. Despite being a customer myself...I won't be ordering from them again. Bad customer service.