Sent a card and a gift through the company. Never received an email saying the items had been dispatched as usual. The recipients have not received the newborn card and baby gift. I have written to the company twice asking to respond and refund the money or send the items immediately. I have received no response and this is 15 days after I paid and ordered the items. I have spoken with the ombudsman regarding how to take matters further if they continue to ignore the complaints. Advice: use funky pigeon, this isn't the first time moonpig have done this to me but I gave them the benefit of the doubt - not again!