I have during Covid, ordered several floral gifts and personalised gifts for friends and family which appeared to have gone well. However, I had purchased 3 personalised cards over the weekend to be used between my sister Nd I got family birthdays but as I sent 2 cards to her address and one for myself, only the one that came to my address had an envelope?. Why would I purchase my sister 2 clearly different personalised cards (50th and 60th) with no envelopes. Went on chat to customer service who agreed to send out envelopes if I sent ref number but when I went back I was told this was inaccurate. Offered £5 refund towards next purchase? I am looking for envelopes and not to use Moonpig again. One of the cards to my sister was also bent in the right hand corner.