Delia
I made my first call for an emergency plumber at around 7.45am and received a text saying the plumber would arrive by 5pm (they said this was longer than the expected 4 hour window due to high demand). I explained there was a hole near my boiler which was leaking water and had bored through the ceiling. I called back at twice at 4.30pm and 5.15pm to chase up the plumber and to report further water leakage through the ceiling and light fittings in my kitchen. At 7pm I called again and was advised someone would come 'very soon'. At 10pm no action had been taken. I called again to explain the situation was only worsening, I didn't know whether I could use my boiler so was very cold in my house and we had had to switch off the water tap hours ago to prevent the dripping. There is now water damage on my ceiling. Then only £200 for an emergency night time call out was guaranteed for using an own tradesman despite this being a totally unrealistic number. Apparently every time your trades people were contacted it was reported to me that they were unreachable (and going to voicemail) with no back up plan or alternative source of traders, leaving me no choice, but to call an independent tradesman as the problem was urgent and worsening. I think in a big city like Manchester, having only one source of tradespeople is not good enough and ultimately led to a complete lack of service, despite me having paid for my insurance. I then had to call back at 11pm to report this to the network manager and explain the costs were more than double (£445 Vs £200). After 1 hour on hold with no updates and at a quarter last midnight I gave up and hung up. I think the above is very unacceptable: I was unable to leave the property all day, had to cancel work meetings to be on hold to try and sort the situation out. I was unable to have a shower or flush the toilet. I had to call 6 times in one day, several times being placed on hold with no updates for 35 minutes at a time (on at least 3 calls) and in the end there was ultimately no service in an emergency situation and I had to sort it out myself. I was advised on the final 10pm call that it was extremely unlikely that a plumber would attend my property until the next day. At 7.45am I could have independently sorted this out immediately (the plumbers I called arrived within 30 minutes and sorted the job out within an hour) and avoided further water damage, had I not been beholden to use your tradespeople and extraordinarily slow 'emergency service'. This is my first ever call out with More Than and I am incredibly disappointed.
3 years ago
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MORE TH>N has a 4.2 average rating from 1,505 reviews
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