MORE TH>N Reviews

4.2 Rating 1,505 Reviews
81 %
of reviewers recommend MORE TH>N
4.2
Based on 1,505 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5

Write Your review

Tell us how MORE TH>N made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Took out house insurance.was very pleased with the quote.very helpful staff.
Helpful Report
Posted 2 weeks ago
I was very happy with every thing all went great service
Helpful Report
Posted 2 months ago
Please don’t use this company. They interpret information in any way possible to avoid any kind of payment. Even when my vet contacted them to confirm a medical diagnosis they found a way of dismissing it. Disgusting attitude towards their customers
Helpful Report
Posted 4 months ago
Do not use this awful company. I have been trying to cancel my Landlord insurance for months and keep being passed around and ignored. Phones don’t work from abroad and keep getting told to ring. They just keep taking my money even though I have sold my house. Now I need to take legal action.
Helpful Report
Posted 7 months ago
Awful insurer for pets, please don’t bother with them, makes everything challenging for the vets, they stuck a 10% excess on top which I didn’t know about; now I’m stuck unfortunately. They disputed my first ever claim, for no reason, vets wouldn’t lie and are now disputing again. My dog had luxating patella diagnosed several months into having her, she’s now had an operation to repair and they are now querying again about the operation. Will never use this company ever again for anything I need insurance for! I like others would give this insurance company 0 also. But that isn’t an option.
Helpful Report
Posted 8 months ago
If it were possible to give a 0 or minus review I certainly would. The "service", such as it is from this shyster business is appalling. The "low mileage" devices they send out are nothing short of Micky Mouse rubbish, we've had three now and provided all the information in a timely polite manner, it's a pity their responses are not the same. They continually send a barrage of emails and texts threatening to cancel the policy unless the device is fitted and working yet the issue is most definitely with their trashy and faulty equipment. We even have the photos showing the device installed, emails and dates to confirm this. My advice, DO NOT use More Than because it's More trouble Than they're worth. Appalling attitudes and disgraceful service. We'll definitely not be using them in the future and we'll be complaining to the relevant ombudsman.
Helpful Report
Posted 11 months ago
They refused to cover my pets because I was not able to book an appointment during covid. They have extremely high monthly costs and will find any way to not cover your expense. The customer care over the phone was appalling they laughed when I was explaining my circumstances and could not care for you or the pet. They have no loyalty despite being a customer of 8 years. Please pick a different insurance company. I wish I did better research or even just viewed these reviews.
Helpful Report
Posted 1 year ago
Worst company lying thieving scums..failed to provide comprehensive cover following non fault accident. Did not make effort to source suitable replacement vehicle. Left me without repairs and vehicle for months. Tried to force me to use their shady company enterprise whom I have had bad prev experience. No other options provided. Customer service very poor, rude and unprofessional. This company is lacking in all aspects. Stay well aware I would recommend Churchill or Directline. Even brokers do a better job than these plebs
Helpful Report
Posted 1 year ago
Offered a discount vía a prepaid credit card, it never came. Phoned four months into the contract to remind them it has never been received. Thankfully have never had to claim as my expectations of their service is very low. They gained my business through a false promise. Avoid.
Helpful Report
Posted 1 year ago
Scammers will take your money avoid
Helpful Report
Posted 1 year ago
Don’t trust this insurance is a scam they ask you for more money after you’ve paid for them
Helpful Report
Posted 1 year ago
Increased my premium themselves and charged triple amount, which I never agreed! Phone them to cancel the insurance twice, Didn't even listen to a word I said, they asked me to wait till their verification team look into my account and, however Never had a single response. Avoid these guys at all costs. POOR CUSTOMER SERVICE, THEY TOOK ALMOST 6 MONTHS TO VERIFY DOCUMENTS, They don't do any basic requirements that a normal insurance company does instead they hide behind an app that they barely update and think is providing adequate notifications. Awful company DO NOT GET CAR INSURANCE
Helpful Report
Posted 1 year ago
a great company, Until you have to speak to them The Morethan call center in South Africa, needs to review its training because multiple representatives are simply rude, unhelpful and shockingly unable to assist outside of the direction of their script. One of the worst examples of no customer support capability. They are also taking advantage of the change in legislation to increase the price of all policy's. Glaring profiteering. Morethan are not alone as there is evidence across all car insurance but it is a simple way to differentiate and clearly they wish to instead provide a negative customer impression. I see there is a trend from the other reviews, a great company, Until you have to speak to them
Helpful Report
Posted 1 year ago
I don’t think I’ve ever written a review in my life, but my experience with more than has been so bad, I’ve had to. I took out insurance early in 2022, which was then cancelled a few months later with no correspondence. I called and asked why my policy has been cancelled and I was told I didn’t provide the documentation they requested by email and post. I didn’t receive any letters or emails. I then got an email after my policy cancellation saying I was owed a refund, just over £500 as I paid annually. I have called 7 or 8 times and had to tell the same story every time as I have not received the money. The staff leave me on hold for ages and try to suggest solutions that already haven’t worked. I have contacted my bank and they haven’t received any payment and yet more than still refuse to send me the money. I have been assured I will get called back multiple times by staff, the person that assured me was Carmen. Needless to say I haven’t been called. Still unresolved and my £500 is still being kept from me. Avoid at all costs
Helpful Report
Posted 1 year ago
It should be negative star not even 0. Home emergency service after validating says will take 4hr then gets text in hr saying will take 9-24hr for someone to come for a hot water tank leaking in the loft, damaging roof and electricals (even though stopped fresh water) calling again after spending time explaining it said will cancel next day booking and will find someone tonight. Again waiting few hour no update so called back they said cannt get anyone only next day 9-24hr window is open, told them house is becoming unsafe when water is already off, cannt stay with family they said will arrange hotel stay, will book and will call me back. Waited 30 min no call so called again back and said sorry we cannt book anything for night when I can find hundreds of hotels nearby with availability in bookings.com or hotels.com. Stupid excuse saying the booking partner cannt find anything. Every time lied and don’t even care to callback with update or say sorry, for searching emergency plumber they all did was dropped an email to some vendor and kept waiting. This isn’t an emergency service and insurance is fraud! Stay away from the fraud company! It’s all to do with cost of emergency as plumber charge less in business hours rather night rates! Complete nightmare
Helpful Report
Posted 2 years ago
I used to live in a drug troubled area where regular crime took place. Bad drivers and a lot of accident. More then insured me and took and upfront free of 300 pounds. I moved to a nicer area where there is less traffic, less crime ect and they wanted more money 25 pound extra was the quote. We disagreed with the price and it then went to a decision team as we felt there was no need for a rise in price. They have carried on taking money however came back with a decision saying they will not insure me at my post code. Now I have no money to start a new claim and 2 months ago I paid them 300 pound. Absolute scammers. I will be following this up with legal action but please if your reading this stay away. They have taken 2 extra payments since this went to a decision maker. I'm now about 800 pound out of pocket and have to get a solicitor involved.
Helpful Report
Posted 2 years ago
I give one but I want to give -1000. Absolutely disgusting company. They are scammers, don’t waste your money and don’t let waste you’re time for this rubbish company!! They received every possible information about claim and every invoice but they don’t want to pay because not! Again absolutely disgusting 🤮
Helpful Report
Posted 2 years ago
Terrible customer service. For my 2nd year of car insurance (which was over £700) they forgot to add me to the motor insurance database which led to me getting pulled over by the police. After complaining to morethan about this, the best they could do was give me a £10 giftcard. Switched to admiral and never looked back.
Helpful Report
Posted 2 years ago
Waiting for nearly four months for them to replace a boarded-up door. Totally unacceptable. Don't use More Than
Helpful Report
Posted 2 years ago
Terrible service. DO NOT USE
Helpful Report
Posted 2 years ago
MORE TH>N is rated 4.2 based on 1,505 reviews