Awful customer service. I would give it a 0 if I could. They really need a proper shake up. After years of being a loyal customer and with a home insurance, I will be changing everything as soon as I can. They sent me a car insurance quote on my email, with a reference number but when I phoned to proceed, they quoted me more, even through in an email it clearly said the quote is valid for two more weeks. Suddenly they couldn't find it and asking me to prove it?! Where would I get a reference number in the first place if I didn't have it in an email?!! The discount I was offered due to being a loyal customer suddenly couldn't be applied either!! So what is the point?! I am not sure what happen to this company as they used to be really good but for me this will be the end of the road. Don't be fooled by quotes you will be getting as service is non existent.