Completed and paid for motor insurance online. Was able to register account online but when trying to access policy documents to print a copy the website said owing to problems this site was not working and supplied a telephone number as alternative if needed. I tried repeatedly over the following days to access the website but found it always said the site was not available and so could not access my account. I used the given phone number, after making three efforts, each lasting 45 minutes, I eventually got through to a customer advisor. I explained situation and got confirmation that I was in fact insured and that a cover note would be sent by email and that policy documents would be sent by post within two weeks. After a couple of days I received an email giving me my policy number but as yet I have not received my policy documents. Tried unsuccessfully, again, today to access your website so still cannot access my account with you online. Confidence level is low, if I have problems communicating when purchasing I fear the challenge should be unfortunate enough to need to make a claim. Disappointing to date. Did not give "very poor" as your customer services representative was polite and did, eventually, email a policy number.......
2 years ago
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Alice, Customer Support

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