My attempt to switch from the Pru (who I had been with for probably more than 30 years) did not go very well. After I had bought my policy (installments) and attempted to set up the day the direct debit was to go out, I found I could not not access my policy to print the certificate off and received a letter outlining my DD payments on a different day to the one I had already set up. However, after complaining about the poor start, More Than have compensated me generously for their errors so all's well that ends well.
6 years ago
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