Morrisons Aldershot. When for breakfast. Ordered the half price all English breakfast for 3 of us. Asked if we could skip the baked beans, only to be told that we couldn't swap any of the items. We clarified that we did want to swap any items but wanted an item off the plates. They went to check and were categorically told that you had to have what it came with. it was policy. I explained that we just didn't want the beans served. No they said. Then we asked for separate plates so we could scrap off the beans fro our plate. I was so incensed that I had to speak to the duty store manager. I couldn't believe how rigid the staff were. We weren't asking for anything more just a bit of common sense and to omit serving us the beans on our breakfast plate. The store manager was very apologetic. I thought that for a company that so called prides itself on its customer service, it said a lot about the customer café section heads lack of leadership and managerial style that they didn't empower their staff to be more customer responsive. Hopeless!