“I would like to say that I spoke on the phone to Linda the Store Manager of Aylesbury Station store today Monday 26th May..having visited her store over the weekend. What a lovely lady. she was so helpful, friendly genuine kind.. pls thank her.
Kathy Backhouse.”
“My wife booked a home delivery for between 0900 and 1000 today. Nothing had arrived by 1040 so she rang Morrisons. After holding on the phone (which we will be charged for) she was given a lame excuse and told the goods would arrive between 1300 and 1500. She went out for urgent business planning to be back in time. Whilst out she received a call to say the vehicle had arrived at our empty house and had gone away again. They then said it would arrive at 1800 hours. Guess what it's 1935 and it still isn't here. Absolutely pathetic. Also 4th week on the trot that they are out of BOB milk.”
“At the start of the month I found a metal shard in some Morrisons own bread rolls. Fortunately I realized in time and spat it out before it was consumed. I reported immediately and was asked for an array of information (batch number etc.) which I'm sure is important if there has been a contamination but also a picture of the roll and where exactly located in the roll the shard was... I have finally heard back today to be told they "have found no signs of damage or wear on their equipment" and that I'm being sent a £2 voucher, sorry for the experience. The voucher isn't really necessary more alarmingly I've seen no alerts or warning in the store that there may have been an issue, despite being requested to post the shard and the packaging”
“5 stars – Truly the Best Sourdough Available!
As a diabetic, sourdough is the only bread I can eat, so I’ve tried many versions from various supermarkets – including M&S, Sainsbury’s, Tesco, and Lidl. None come close to the Best Crafted by Expert Bakers Hand Scored Seeded Sourdough Sliced Half Boule from Morrisons.
The flavour, texture, and overall quality are simply outstanding. The crust is beautifully scored, the crumb is soft yet chewy, and the seeds add a perfect nutty touch. It’s clear this bread has been made with real expertise and care.
Huge thanks to Morrisons and the Expert Bakers behind this loaf – you’ve created something truly special. Please keep it just as it is. Highly recommended!”
“Bought 2x sandwich platters for my 84 year old mum and her friends for VE Day celebration, along with some cake platters.
The sandwich platters were extremely disappointing, the ladies could not believe that there was No butter on the sandwiches. Come on Morrisons, at the price you charge a little butter would be nice!!”
“Terrible!! Thought I'd do a test online order as I usually shop at Tesco. Everything seemed ok until I checked out then several items were said to be unavailable even though they were available on the website. The next day I get a text saying other items were also unavailable.
When the driver turned up he said the baked goods I had ordered and were unavailable didn't get baked until later in the day and would only be available if my delivery slot was later in the day. I order 12 cans of pop, but only 8 turned up even though on the drivers sheet it said 12 had been dispatched.
Overall a terrible first shop. I'll stick to Tesco where I hardly ever get an unavailable.”
“My wife and I spend a lot of money in morrisons, but the steak and ale pie was appalling, advitised as steak and ale pasty ,it was more like a stew ,potatoes, onion, carrots, and a minimal amount of steak which was inedible, please sort it out as as far as we are concerned morrisons is value and top products
Kind regards
Malcolm smith”
“I have ordered my shopping on several occasions online, I live near Headingly and the shopping is done at Harehills ! My order has been wrong every time and they left the security tag on the alcohol I had purchased, I placed an order Today and they had swapped 1 tin of catfood which I really needed for a box of cat biscuits which were double the price !! I wont be ordering from Morrisons any more and shall be advising family and friends to do likewise.”
“If you shop in Morrisons hatch end
And have ever used the 8 for £10 offer that has been running for a few weeks in the frozen section please check your bills because the discount is not being applied. I was over charged by £13 pounds and had to argue for half an hour with the assistant manager
pav who was very arrogant and even when the lady on the till told him it was a recurring problem didn’t really want to admit to it.”
“I frequently use self serve and very frequently the discounts are not applied, finally gave up today and left the shopping in the till. Sick of waiting in customer service queues for refund.
Morrisons your useless and I’m boycotting them from now on, over priced and fleece you with not applied discounts at self serve.”
“5 Stars – Outstanding First Experience at Morrisons Hatch End!
Just moved into the area and popped into the Hatch End Morrisons this weekend for a shop. It was my first time shopping at Morrisons—I'm usually a Tesco or Waitrose customer—but I have to say, I was *blown away* by the experience.
The store layout is great, the prices are seriously competitive, and the staff were incredibly helpful. One person in particular stood out—Paul, one of the duty managers. It’s rare these days to come across someone who genuinely goes above and beyond, but Paul exceeded all expectations.
We didn’t have a More Card at the time, and he took the time to explain how we could still collect points by calling customer service. Not only that, he stayed with us, jumped on the call himself, and helped get the points added to our account—all with a smile and a super helpful attitude.
Massive thanks to Paul and the Morrisons Hatch End team. You’ve definitely gained a new loyal customer!”
“Just like to say that the customer service manager Jason is a credit to the High Wycombe store. Unfortunately I had to return an item to the store which I explained online using the contact form. Jason telephoned me the same day to get the problem resolved. A credit employee to Morrisons.”
“I am extremely disappointed with Morrisons at Brentford Waterside, TW8, due to the excessive noise coming from their industrial fans, which run 24/7 without any break. The noise is unbearably loud, making it impossible to sleep or enjoy any peace at home.
Despite multiple complaints, Morrisons has failed to resolve this issue. They acknowledge the problem internally but refuse to take real action. Their response has been slow and dismissive, showing no concern for the residents suffering due to their negligence.
In addition to the noise, foul smells are also coming from the back of the store, further affecting our quality of life.
I strongly urge Morrisons to take responsibility and fix this ongoing problem. Until then, I do not recommend this store to anyone living nearby. Terrible customer service and lack of accountability!”
“I purchased Yogurt from your Patrick Store last Friday which was 4 days out of date which is disgraceful. I complained to y
The store who offered me a £2 voucher which wouldn’t even cover the purchase price. I pointed this out to them. I was then offered a refund if I go back to this store I informed them this store is 45 minutes from my home and as an alternative could they not offer me a gift voucher for my local store which is 5 minutes away but they said this was impossible. Very bad customer service I will no longer be shopping in any Morrisons store in future.”
“I have had 2 refunds successfully processed without any interaction within 24 hours if you deal with them via Amazon might slow down the process of a refund”
