“VERY POOR WOULDNT USE AGAIN DISAPOINTED WITH GROCERIES RECIEVED MISSING ITEMS AND MOST ITEMS WET MOIST WHY IS THIS RANG IN 3 TIMES ITS A SHOPPING ORDER NOT AN MI5 OPERATION TOLD WOULD BE INVESTIGATION INTO THIS ITEMS WAS ALSO DAMAGE HAD TO MESS WITH TAKING PICTURES OF ITEMS ITEMS BROKEN I BAG CONTAMINATED OTHER ITEMS WHAT AN INSULT TO CONTACT CUSTOMER SERVICES VERY POOR EASIER TO GO LIDLE OR ALDI IN TOWN AT LEAST YOU GET BETTER PRICES AND NICE WORKING CLASS STAFF LIKE THE REST OF US THIS MORRISON QUALITY IS VERY POOR ALL ROUND WOULD NOT RECCOMED USE ONE OF THE OTHERS YOUD BE BETTER OFF OR IF PROBLEMS WAIT TILL YOU HAVE TO CONTACT THEM . STAFF SEEM TRAINED TO BE THIS WAY IT SEEMS TO ME ROBOT AI TYPE O. DISAPOINTMENT AND UNDERVALUED .. SEEMS TO ME ONCE THEY GET YOUR MONEY . THEY DONT LET IT GO SAYS IT ALL TO ME .”
“Horrifying. Groceries should have been left outside my door, as previously and as promised. Instead, the man hammered relentlessly and shouted my forename for 15 minutes. I’m terminally ill, can’t get to the door and had a panic attack. Diabolical.”
“After 5 years of choosing NOT to shop at Morrisons I made the mistake of shopping there on 8/3/2026. I was annoyingly disappointed to find that they are still Scamming customers with their 'Offers'. They display offers at a lower price but charge FULL price at the checkout. SO DO MAKE SURE YOU CHECK YOUR RECEIPT BEFORE LEAVING THE STORE. If you do not and return later with your receipt to query this you will be met by, in my experience, an obnoxious rude member of staff who told me they cannot refund the difference unless you bring the product back with your receipt. In my case my overcharge was on Frozen products which I was not prepared to remove from my freezer to return them, as I live 12miles away from my nearest Morrisons store! It is precisely for the reason above that I stopped shopping with them Five years ago. They continually overcharged on 'Offers' and after Five years I had shopped there again and forgotten to check my receipt. So ironically in a nut shell I PAID THE PRICE!! NO CHANGE THERE THAN MORRISONS.....SHAME ON YOU.”
“Morrisons are not doing themselves any favours with their policy of THEY choose a substitute whether you want it or not. They say that if it is not acceptable then give it back to the driver and the customer will be refunded - what?! Extra work for me to track everything including the refund. I have contacted Morrisons again and again to give customers the substitute OPTION that every other supermarket gives. It's not funny either when the delivery turns up and time and time again Morrisons don't have a percentage of what is ordered, so one left with a load of substitutes. If I was actually in the shop and they didn't have what I wanted I would leave it. You need to do something about this Morrisons, I am not the only one who feels this way, the majority do, so I don't know why you continue this absolutely ridiculous stance.”
“Absolute robbery!!!!! Cheaper brands taken off the shelves,bowing down to expensive brand's....prices skyrocketed over the last 6 months... won't shop in any morrisons again! 0 stars.”
“Shout out to Joe (Seaford delivery driver) who delivered my elderly parents shopping today. I was visiting and Joe brought the shopping up several flights of stairs (no lift) he carried it into their kitchen he was so polite, engaging and respectful. Well done Joe, I wish there were more people like you!”
“So so so so disappointed with Morrisons for changing their own branded sanitary towels. The old product was cheap light weight perfect. Then you change them, horrible, thick, really not nice. Hugely disappointed please change them back!!!!”
“You far from deserve this one star! Why do you falsy allege to give a voucher when enough points have accumulated? This is untrue,I have the receipts to prove this, I have contacted you by post a number of times only to be completely ignored.You are quick enough take my money!!! You seem to forget that home bargains,Tesco,Iceland warehouse ,B&M and soon to be Lidl are all in the vicinity of Etruria/Hanley this is exactly why I avoid Morrisons because of your lax ignorant poor conduct and it's not the storesat fault it's Yourselves and also the dispensers that issue vouchers when people stupidly spend their money in good faith with you.”
“Blackburn 3 Dec 2025- both lifts broken, travellators broken, only access into store from level 2 down a spiral staircase. How are elderly and disabled customers supposed to manage? Shocking situation.”
“I have had deliveries from morrisons on a few occasions - previously been fine and this time they decided to substitute items without asking if this would be OK - i am not happy with this as if i were in the shop myself shopping i personally would just leave it and buy that item from another store - if this is how they are going to continue then i can't see me getting anymore home deliveries - from here at least. If they don't have them and a don't want a substitute item them i think they should just refund the price of that item or items.”
“3 stars and to be honest, that’s being kind of generous. I used to love a Morrisons and we’d drive 30miles to get to our closest one. Not now though. Our Morrisons (Banbury) is like a store that time forgot. All of the fridges are leaking and there are puddles at the end of each aisle. Random things are piled up near the hot counter in an attempt to replicate Aldis middle aisle but it’s got all the allure of a jumble sale on a wet and windy day. Meanwhile, the cake counter is genuinely selling pieces of cake and meringue for £2.55 a piece yet it really looks like someone dropped them on the floor and thought ‘sod it’. On the upside, the cafe is always busy even though the prices are through the roof nowadays. So, all in all, perhaps give it a miss unless you really need something. They sell very nice ‘cheese poppers’ in the chilled aisle (hence the 3 star review)”
“Scruffy, dull atmosphere in the aisles, looks ten years out of date. Silly staff uniforms.
Plus side, the bakery section is still ok. But it’s not a pleasant shopping experience and your prices are way too high for what you offer. Sorry but Lidl and Aldi will soon shut you down, you can’t compete .”
“Morrisons Chester
The store is understaffed- about 8 serviced tills but frequently only two operatives- hence 3 or 4 people queuing with full trolleys. about 20 self service scan stations with 1 person running around trying to fix problems- now they have replaced most of the self service points with more stations which are not able to deals with shopping trolleys.
Aisles and spaces filled with cheap 'opportunity buys' - cheap junk that gets rummaged through like a jumble sale and left in a mess.
Stock piled up on in front of shelves and end of aisles on pallets as if the warehouse has run out of room.
Stock on the shelves jumbled and unsorted.
Frozen food shelves with stock just thrown in.
Many items regularly out of stock.
Aisles cluttered with stock trolleys and flattened carton trolleys.
1 person on the desk to deal with customer issues who also had to deal with meal deal buys, newspapers, assorted vape/nicotine buys. as. well as the many lottery ticket cards/buys/queries.
Does the company reply to this. I would be interested in their response.
The only thing going for the place is the location.
However, I will be driving to a cheaper more organized place in future.
Pity the rating doesnt allow zero stars.
Morrisons does not give opportunity to give feedback/review info.
If I visit again I will take photos of the mess and post these.”
“Thought I would get in early before mad rush as I needed cream for my morning coffee and other bits and bobs I needed.All the workers really busy this morning getting on with job in hand,when I got to tills no lights on so I went into self service tills .Not a brilliant idea as I am disabled and use a scooter ,I was really struggling as it’s set up for more left hand use that’s the problem for myself ,my left hand side isn’t good.Then I saw a lady called Michelle she helped me do everything bless her nothing was a problem for her she was so kind ,polite and so helpful or I would have still been there then I went to kiosk ,Michelle turned up again to serve me what a lovely kind lady so would like to say to Michelle from Malton branch THANKYOU SO MUCH”
“Online order , cancelled with no reason given, , ( it's my friend who has a 4 year old ), she had no other money to buy food, and lives rural, still no refund of £130, and she had to ask for credit in her local shop, now on day 9, oh and don't issue refunds on missing items or substitute item, fraud squad should be looking at morrisons”
“Grrrr
Yes, one more about the Dover store. Today half of the freezers out of action and strong suspicions that thawed out food being refrozen. No wonder the close by Farmfoods is now so busy. Oh, and cheaper too. What a dreadful place Morrisons has become.”
“Once again I have had to complain about Morrisons (Scarborough). This time charging me for three of a item when I only had two. Reading back through other reviews I have had all the same issues as others in the last six months items paid for setting off the alarm, more card discount not applied ect. Sort yourself out Morrisons.”
“Needing to take more care with tags on items - was stopped coming out of Perth branch this afternoon by security after triggering an alarm with my shopping. I asked to speak to a manager about compensating me for the embarrassment - nothing offered - it was made out to be no big deal but it was to me!”
