“Poor service , rude staff They’ve always treated you as if you’re going to steal something 🙄, when you going to M&S , Waitrose , Jonh Lewis they are at a high level they treat you with respect.”
“Today we visited Morrisons store for shopping while at Dalton Park.
The Hub coffee shop is excellent.
Leah served us and really gave excellent customer service.
Why is the Hub not advertised more as customers enter the store?
I was able to have a Latte with Soya milk in the Hub where in the actual cafe it's not available.
Much more pleasant in the Hub.”
“The new market layout for fruit and veg is terrible, I have go bend right down to floor level if upper tray empty which is no joke fora plus 80 year old or someone with physical disabilities. Who ever came up with this fix think it through, will now get my veg and fruit elsewhere, just leave things as they were. Goodbye Morrisons”
“Most Morrisons orders go wrong for one reason or another. Bananas were missing from my order delivered today . The high failure rate on Morrisons orders is completely”
“Morrison ranch steak was awful and rubbery, have bought before, no problems, and it wasn’t my cooking as cooked to instructions as normal, as if overcooked can be tough, definitely didn’t overcook. Even more infuriating, can’t e mail them, there is a so called ‘help hub’ , which was useless as I didn’t have barcode from binned product, so couldn’t complain, how convenient. Never buying there meat again, as venison, blows up too, and are like rugby balls,I’m staying with proper butchers .”
“Would just like to know your policy on disabled people visiting your stores.Visited my local store last night as I had been away ,and needed things usually order most on the online shop. Was in my scooter due to limited capability in walking and movement down left hand side.Couldnt actually use self serve counter due to limited space and my dexterity,had this problem before so daytime staff told me just to ask for help and they would open a till. Well last night I asked staff and I was left humiliated by asking for this they told me to use self serve explain my situation and told them day staff had said they would open a till to support me.Bear in mind I had a bottle of brandy and lots of other items and bottles which I find difficult to hold for to long plus I have shakes in both hands so I know this makes me clumsy and I would have probably dropped the bottle that’s why I opted for the till instead of self serve,let me just say the way I was treated left a lot to be desired if that’s the way staff treat people with disabilities it actually borders on discrimination,would just like to make you aware so no other individual has to encounter this.would like to know what the policy is before I go shopping online or visit any store again,would like to add the daytime staff are absolutely brilliant thankyou kind regards”
“Charged my credit card with 2 transactions at fuel pump for one visit and fill up of one vehicle- Bristol Causeway.
No CCTV evidence forthcoming , no receipts given at pump , no explanation and no refund!
Don't trust this store!”
“i like Morrisons but have not been happy with their home delivery. Drivers are good and bad but my complaint is receiving outdated bread twice, and poor quality fruit and veg which i would not purchase onstore. ive also had damaged ice lollies with chocolate badly damaged. When asking for a refund i was told my refund rating was high!!! whatever happened to customer service?? wont be ordering again.”
“ordered online through Morrisons now, they sent me dirty bread with a print of someone's foot on it. Absolutely disgusting and very disrespectful. I really want to see a morrisons manager eat this bread. It took 60min and 2 phone advisers to get a refund. This is not the first time I order through Morrisons now and every time there is some kind of a problem. First time, they forgot to include 6 packs of milk, but they charged me for it. Called support, they refunded and said to place an order for milk again, I tried to do it and there were no drivers available. Thanks for nothing I guess. Second time, they sent me an expensive substitute. I was supposed to pay £5 for laundry detergent, they sent me a £9 detergent! Twice as expensive! So never again will I order through Morrisons now or morrisons online.”
“Disgraceful customer service by Tracey at tobacco kiosk. She needs to be educated to respect the customer. I will refuse to be served by her in the future. Derek Page.”
“home delivery is a absolute nightmare for the part sighted, all,for the blind person that cannot bend down all cannot see the products in the delivery baskets. To take out of the basket and with no help from the delivery driver, and half the products were missing from the order some were substituted with cheaper product. but they did not take the money off the final bill as it was the same, bill. that it was before. the reductions were supposed to be taken off, and so I was totally taken advantage of and I was robbed by morrisons and she'll never be buying from them again as”
“home delivery was a absolute nightmare …
home delivery is a absolute nightmare for the part sighted, all,for the blind person that cannot bend down all cannot see the products in the delivery baskets. To take out of the basket and with no help from the delivery driver, and half the products were missing from the order some were substituted with cheaper product. but they did not take the money off the final bill as it was the same, bill. that it was before. the reductions were supposed to be taken off, and so I was totally taken advantage of and I was robbed by morrisons and she'll never be buying from them again as well as their products are totally cheaply made compared to the hover, competitor supermarket stores that do absolutely better than Morrisons now, like Marks and Spencer' and even iceland now, and Morrisons Food absolutely, taste absolutely horrible as well now since the Americans took over morrisons and it has lost its quality that it once had when Ken morrison was in charge it's just a shame his kids sold is morrisons name out, which will make him turn in the grave to how morrisons. Has turned out today,”
“Visited two Sainsbury's today for Loreal excellence hair colour.....both did not have them in stock. So annoying!. So ordered them on line via Amazon/Morrisons at 12.00pm and received them 8 hours later to my house...free delivery. That is excellent customer service......Thank you”
“Morrisons has certainly been improved in the last few years, however the prices stated on the products are not always right - eg.. we bought chicken fillets this morning stated at £2.29 but were actually charged at £2.85. Once questioned at Customer Services it was rectified by a very polite and helpful employee. Please Morrisons this is not good enough.”
“Morrisons has certainly been improved in the last few years, however the prices stated on the products are not always right - eg.. we bought chicken fillets this morning stated at £2.29 but were actually charged at £2.85. Once questioned at Customer Services it was rectified by a very polite and helpful employee. Please Morrisons this is not good enough.”
“Useless place to go to, many inoperative self service stations, shop lifters not detained (any body who does is sacked). No Butchers, fish monger etc ...”
“I visited the St Ives store yesterday at 4pm. All the freezers were broken down so no frozen food. There was virtually no cheese or fresh chilled items. The vegetable and fruit aisles had huge gaps of missing produce. The food part of the store looked chaotic with untidy shelves and scattered items. There were very few staff and I saw no attempts to restock or tidy shelves. This is not the first time I have experienced no stock in this store. It seems the management choose not to employ enough staff. I left and went to Tesco Huntingdon where shelves were stocked and tidy. I don't think I'll set foot in Morrisons again, even if passing by. They are the worst supermarket in this area.”
