“Morrisons has certainly been improved in the last few years, however the prices stated on the products are not always right - eg.. we bought chicken fillets this morning stated at £2.29 but were actually charged at £2.85. Once questioned at Customer Services it was rectified by a very polite and helpful employee. Please Morrisons this is not good enough.”
“Morrisons has certainly been improved in the last few years, however the prices stated on the products are not always right - eg.. we bought chicken fillets this morning stated at £2.29 but were actually charged at £2.85. Once questioned at Customer Services it was rectified by a very polite and helpful employee. Please Morrisons this is not good enough.”
“Useless place to go to, many inoperative self service stations, shop lifters not detained (any body who does is sacked). No Butchers, fish monger etc ...”
“I visited the St Ives store yesterday at 4pm. All the freezers were broken down so no frozen food. There was virtually no cheese or fresh chilled items. The vegetable and fruit aisles had huge gaps of missing produce. The food part of the store looked chaotic with untidy shelves and scattered items. There were very few staff and I saw no attempts to restock or tidy shelves. This is not the first time I have experienced no stock in this store. It seems the management choose not to employ enough staff. I left and went to Tesco Huntingdon where shelves were stocked and tidy. I don't think I'll set foot in Morrisons again, even if passing by. They are the worst supermarket in this area.”
“Went to the store in rhyll.got food it was disgusting had chicken burger the bun was stLe chicken overcooked all.off it was disgusting wo t ever use again im afraid also had deluverys as herd just eat employing all.the local migrants the one driving like an idiot nearly hit our car in a hurry to get deliverys it's well.k own that morrisons are using g these foreign labour to deliver my food goi g on tbe standard off food and migrants the wY there driving g for morrisons it's obvious the standards have gone downhill.wont be using them again nor the family not good enough disgusting my partner had fish it smelled off no food eaten waste off money even at 15 quid won't ever go back the cutlery was dirty and the cups not washed properly needs a properly managed”
“I was in my local Morrisons. There wasn't enough staff and when you see a manager close to tears it's appalling that they are under so much pressure. and when staff that are there looking under pressure to do more then they should because you can't afford the staff you don't deserve to be open you going to lose good staff that you got shame on you disgusting .”
“Morrisons Swinton M27. Meat and fish counters are great value and quality. Nice and roomy to walk around. Always have someone on the checkout which is brilliant, especially when you’ve got a big load staff are always really friendly and helpful.”
“If I could I would leave a minus number. I had a problem adding my debit card to do online shopping, reporting this issue in 2024. All I keep getting is that it has been passed to the IT Department, and then only when I contact them. They don’t keep me up to date unless I get in touch. I find this extremely poor customer service.”
“Was at morrisions cafe in St Andrews in the early evening of fathers day. Had interactions with one of the very helpful and hardworking staff 'Nazar' great customer service , also watch him go out his way to assist an elderly lady with her hot drink was most impressed.”
“15mins in que at till , just one particular till attendant, none stop talking, shes always the same and doesn't mind voicing her opinion to the paying customer telling me if I don't like it there are plenty more customers ,how disgusting, don't ask for proof because you know who it is none stop talking as long as she's one bugger the customer, you know which till attendant it is , your company should deal with her ,”
“Have spent £80/week on average at morrisons. Shopped yesterday, forgot to give £7 rebate voucher so went in today with £89 till slip and voucher, asking if could please get my £7. Staff member at cigarettes counter was adamant nothing could be done. When I said things like that weren't a problem at Sainbury's and, for that reason, morrisons had just lost a client, her reply to me was: "Fine!". Ah well, at least morrisons are consistent in their attitude, lacking as much loyalty towards their own company as they do towards clients 😂.”
“The owners are not very friendly as they change like the weather, sometimes very chatty but most times they don't even speak just take your money not even a thank you, more interested in looking at their phone”
“The pricing is absolutely disgusting! Beginning of this week Coconut and pineapple Tropicana juice (800ml) was 1.75 (not on offer!) today it's 3.50
This is just one example.
Meat prices are incredibly out of control!!
Time for me to look into order somewhere else.”
“I was in the pharmacy on Sunday 17th of March 2026,there was a gentleman who I see quite often in there on his mobility scooter,as he was getting his medication the security guard planted his hand quite heavily on his shoulder,and said I've told you not to use this in here,I've seen this gentleman in Morrisons a few times with his mobility scooter around the store,I just felt the gentleman was genuinely shocked by this and told me that he has a bad heart, anxiety and panic disorder I really thought that security guard was unpleasant, intimidating and very rude”
“I like Morrisons products. The staff is very polite and helpful.
Mrs. Jackie, a cashier who works at the Harrow's branch ,is really corteous and she always asks me how happy I am with my shopping . Shelves are well organised and clean.”
“Recived our shopping yesterday 15/5/2026 All 6 Hotpots were yesterdays date so at to freeze them ,This has been happening for weeks now ! On fresh ready meals , Not so fresh when frozen , my crunchie ice was pure liquid ! And a 3 pack of yorkie bars was missing , this is happening every week now , ! So going back to Tescos !”
“Usually enjoy the Morrisons products from Go Puff but recently the Fresh Spaghetti Carbonara ready meal has changed for the worse. Dry, hardly any sauce. Not good at all anymore in comparison to other supermarkets same product. It used to be good but this changed recipe is not good.”
“Has anyone noticed the considerable price increase on most items on the online shop compared to the supermarket? This is a review to WARN other customers. The first item I noticed it on is Milk 4 Pints, this is £1.65 in the store but £2.00 online, similarly 6 pints £2.40 in store but £2.95 online. Another item l buy quite often is Morrisons Spreadable butter £2.18 in store, £3.10 online. I had started an online shop and put these 2 items in my basket when l noticed these massive price increases, if you do the maths on the Morrisons Spreadable butter that is a 42% price increase! If you check most other items you will see a similar price increase. I promptly took the items out of the basket, cancelled my delivery slot. I did check other supermarkets online and there are no similar price increases? ‘SHAME ON YOU Morrisons’.”
“I ordered 3 sandwich platters from the Walderslade branch via click and collect.
My order was to be collected between 10am - 11am and I arrived at 10:40am, within my time slot. I parked in a bay and followed Morrisons emails instructions which let's them know I'm waiting for my order and where I'm parked.
After 15 minutes of waiting in my car with no order recieved I go into the store to see what's happened. I can see my sandwich platters in a crate by the newspapers, not refrigerated just in their original wrapping. I asked the shop assistant to confirm the sandwich plattes are a click and collect order and when she did I told her they were mine. I asked why they hadn't been bought to my car and how long had they been sitting in the shop without being refrigerated. She didn't apologise and told me they had been sitting in the shop out of the fridge since 10am. I picked up all of my order, no help offered, they didn't even ask me for proof this was my order. I could've been anyone.
Luckily the sandwiches were ok.
I made a complaint to Morrisons and this is their response:
1. You have to ask for food to be refrigerated.
Really Morrisons, if I was click and collecting frozen food would you leave it out to defrost. Chilled meats, milk on a hot day.Not sure if Environmental Health - Food Standards would agree with you.
2.Morrisons told me that I should've called Customer Services if my food hadn't been bought out to me, whilst waiting in my car. Why would I call customer services when I'm outside the shop, most people would go into the shop and ask what's happened. I don't have all day to sit on the phone to go through the options, press 1 for this and 2 for that, especially when my food is out of the fridge getting warm.
Anyway, Morrsons said I paid 50p for my click and collect order so as a good will gesture they will give me £2 Cheers!!
I think I'll stick with my original food store from now on. Better customer service but most importantly I recieve my click and collect order without any issues, my food is also kept chilled without me asking.”
