“Appalling service from Morrisons today. Sandwich platters and various other food items ordered for a funeral. Morrisons rang one hour before delivery time to say it was not available. Four cream horns arrived with some random cakes as an apology. This has caused huge distress to a family already facing a heartbreaking day. Shame on you Morrisons”
“Morrisons on outland road in Plymouth has gone down hill.empty shelves, no staff stocking up or on the tills. fruit rotten and low dates.Flowers don’t last very long and plants half dead due to not being watered. Very disappointed with the quality of the food and look of the store”
“My order wasn't delivered on the date requested and there was no communication- I had to phone up myself to find out what was going on. Then, when it arrived, half of it was missing (8 cartons of juice out of 20 delivered, and no vinegar). I'm used to this happening with other supermarkets, but usually they just charge for what was delivered. But Morrison's charged me for the whole order and refused my request for a refund. Of course, they never asked me to sign anything on delivery. Don't give your money to these people. Even phoning Customer Services was a faff. I've never had such inept, dishonest service from an online retailer.”
“Went into morrisons today to get some meats and the meat counter and was closed from 17:00 until tomorrow morning what a joke this place is morrisons is I hope they close the place down and some other place takes over it”
“⭐ Outstanding Service at Morrisons Bulwell! ⭐
I had the BEST customer experience at Bulwell Morrisons, thanks to Tracy (Manager) and Gillian (Checkout). I was after a small suitcase to avoid Ryanair’s extra fees, but sadly, they were out of stock.
Gillian didn’t just give the usual “it might be different online” response—she got Tracy involved straight away. Tracy went above and beyond, checking alternatives and even looking in the warehouse. Though the stock was inaccessible, she promised to keep one aside for me the next morning—and she did!
Both Tracy and Gillian were genuinely friendly, chatty, and helpful. It wasn’t just ticking boxes—it was real customer care. Coming from a retail background myself, I know how rare this level of service is. Team morale was shining through, which says a lot about how well the store is run.
Morrisons, you’ve nailed it. Treat your staff right, and customers will keep coming back. Tracy and Gillian are absolute credits to your brand.
If I could give 15/5, I would!”
“DOVER STORE. Shocking state of so many fresh items in the fruit areas. Out of date items in food stuffs. They have their own packhouse.....go figure. General feeling of discontentment amongst staff with one of them going round telling people off for using self service checkouts!! Instead of filling shelves before store opens it is done during open hours causing mayhem with customers. Frozen food freezers regularly out of use leaving many items spongy and likely unsafe to eat!! Prices rocketing on a very regular basis and the outrageous club card prices. Part of the price increase is obviously done to make up for clubcard prices. What a terrible store this is.”
“Since changing from central distribution centres to "local" (a store 3 times as far away as the closest large one to me), food quality has been really poor. From completely defrosted frozen items to products several days passed their use by date. Tried raising with customer services as had been poor for several weeks in a row after it being quite good before that, but they are seemingly as useful as their delivery vans which don't have freezers, so have stopped using them and won't return.”
“They will cancel orders on day of delivery or collection without a valid reason.
Also if you ever do get an order you are not refunded for mouldy and missing items as they don't belive you.
Also free delivery for nhs is just a scam they only focus to deliver paid deliveries.”
“Went to Morrisons today, started shopping got half round lot of items out of stock, as I would need to a second shop elsewhere, left all shopping and went to Sainsbury.”
“Call centre staff need to be briefed on UK consumer rights.
It was only £5 but it is the principle for me, if every customer who found it difficult to get a refund just wrote it off, Morrisons would get away with murder.
I had faulty stock delivered which had gone off & when I asked for a refund online I had to jump through hoops. I was asked for & sent photos but the staff at the customer service hub disagreed with me & refused a refund. So this dreadful customer team thought they knew better than the customer. I explained the ammonia smell coming from a supposedly long life jar item but found it difficult to make the operative understand. If you open a jar & the contents have congealed & smell awful, you should be entitled to report & receive a refund. Do Morrisons feel they no longer have to fulfill UK consumer rights because they have abdicated their customer service to an overseas team?
Trading standards need to test the system.”
“After shopping online with Morrisons for years the fresh food and fruit they send out every week Is always non consumable . I have complained every week to train the pickers to pick fresh not fruit or veg or fresh meat that is in the last day off dates and some fruit can't even eat! It has got to the point now to shop elsewhere. If I was a shop online picker i would only be picking the freshest off the foods to go out of the shop! If I do a online food order for 3 /4 meals for the week I don't want food that has a date on for the day after don't ! Im not going to cook it all at once! Terrible service Morrisons.... Retrain your pickers to pick fresh and long dated stuff!”
“I went into Morrisons in Barnsley this morning and asked Karen to help me find a product..She stopped what she was doing and took me to where I could find what I was looking for..Very happy as its not often some staff in there can be bothered to physically go to where I was asking..100% great customer service 🙂”
“I received n envelope addressed to my containing a set of vouchers £19 to use in store against purchases. I produced a £1 voucher for bakery. It was refused. Told to contact customer service and they would send a new set. I did. They asked for the envelope which had gone to recycle. Like always I put the vouchers in my purse. I explained I did not have the envelope just all the vouchers. Most I cannot use as an elderly woman I do not use some vouchers. They message back saying without the envelope they could do nothing. I am really angry that as a long term customer my honesty is called into question. Will look for a new store. Appalling customer service.”
“On line shopping very, very helpful delivery drivers but two weeks running very disappointed with strawberries. Week one the were just tiny making de- hulling them almost impossible. I gave up halfway through the punnet and threw them away. This week although they were in date at least half of them were so soft and mushy I once again threw them away.”
“Every single time I have used Morrisons local in Guildford (Stoughton road) the price advertised on goods is different to the one charged. I have raised this with their customer services and they have used excuses such as pricing is different in store to online. This is not the issue I’m raising - the price on the shelf in store differs from the price charged in the same store. They don’t accept responsibility and the incorrect pricing continues. Suggest avoid this store.”
“App prices are not indicative of actual store prices. Staff unhelpful/surly. Receipt shows more paid than shelf prices. Ridiculous. Won't be shopping at Morrisons again.”
“I went into Morrisons in Redditch, to do my shopping and I seen a cleaning woman with glasses being really rude to her staff, i really felt so sorry for that staff member it looked like they was about to cry.”
“20/6/25 4:30 26 clifton drive fy41nx his name was mick What a nice man delivered our croseries wery concerned about my well being Wouldn't leave until I said OK. I was very ill that day cancer So thank you Mick. My best mates name. Graham”
