The only place I could get a slot for click and collect was from Morrison’s it was just before Xmas. I placed my order amounting to £105 As I loaded the shopping into the car I could not believe how it was packed. Soft fruit bananas and pears were under a heavy turkey. Biscuits and bread were under heavy 4 pint bottles of milk. Another bag had fresh tomatoes under big bags of potatoes and carrots. Unbelievable. When I started to unpack the shopping at home I soon realised that there were some items missing, I ordered 4 packs of chicken livers, I was charged for them. I was furious. I live out in the sticks and had to drive back to the nearest town 9 miles away that meant I had to go into Tesco to buy the the damaged and missing food items. The whole purpose of doing click and collect was so I don’t have to go into a shop. I contacted Morrison’s by e mail but the response I got was absolutely disgusting, they wanted photos of the damaged items even though I told them they had been binned. They reluctantly refunded £3.16 for the chicken livers that I had been charged £5.20 for.Over the space of 6 days I sent 7 emails asking for the refund that I was entitled to, I was getting so frustrated with the attitude of who ever was dealing with my issue. It took 10 days to get a refund.no apology what so ever. No more MORRISONS for me, I will stick to Tesco and Waitrose, never had a problem with either .