Bassett 14
I had online shop delivered last week with one dairy, and one meat item already one day past their use by date. It is actually illegal to sell out of date foods of these types. The rest of the fresh food I was delivered was very short dated. I also paid for carrier bags but well over half the food was delivered loose and I had to gather it up in armfuls from the tote delivery boxes. We're in the very vulnerable group so this was really bad, and I'm not getting any younger so bending down low to get so many armfuls of shopping is a back killer. I phoned four different people at Morrisons to try and sort out the mess that was my shopping, and only got one of my items refunded. On my second call to customer service one of the customer service people said since the food was delivered on Wednesday and some items were use by Thursday (with date) that was two days, and there was no way I could have refund on these out of date/short dated items some running out on the Thursday. I didn't even get the shopping delivered until 21:20 on the Wednesday so I certainly didn't have two days so I gave up on that person. I rang in yet again and another agent said I had to take photos of everything - that was about 15 photos and then send them on a e-mail before I'd even be considered for refund! It was a lot of hassle and fiddle-faddle I never asked for when I did my shopping with Morrisons. I phoned another agent and said about the problem of uploading large files and she said she'd send me a link to where i could upload the photos. None arrived, I'm still waiting. As sending a large number of attachments with no zip software (I haven't got any) is likely to get refused by "Postmaster" for being too big file size to send attached to an e-mail, I ended up resorting to Messenger in able upload my photos and I had to explain for the 5th time what had gone wrong. I eventually got refunds via that route, but no compensation and no compensation for having paid for bags and not having my shopping in bags.. As someone that can't risk popping to the shops to buy the things that went wrong, I am totally reliant on Morrisons to get the shopping I need for a week. It's useless it all running out of date in the first two to three days after the shop and some of it already out of date. I'm not impressed. It's a shame as previously I had had a good experience but this was the absolute pits and I don't think I can trust Morrisons anymore.
3 months ago
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Morrisons has a 2.38 average rating from 1,425 reviews

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