This place has gone down the pan, huge price rises, bare shelves, some staffs are really nice and helpful but a majority are really rude and very vocal about hating Morrisons, management have not time for customers and agree or blame head office, you really had potential to be better than Tesco, Asda, Sainsburys, Lidl and Aldi, but over the years and during Covid you have really hit rock bottom and your customer service skills that you say you pride your self on is non existent, I would rank the pound shop and B&M 100 times better than Morrisons, Sir Ken had it run brilliantly in the day but over the years the management, the staff you employ and have now ( apart from a few) are dragging your company down, I do not think Morrisons name will be around for much longer , maybe by the end of the year you will really suffer, especially now the More card points to vouchers has gone, bad move here Morrisons, bad move.