Lesley
My large grocery order for a 60th bithday party was due on 23rd July between 4pm and 5pm and I received a text at 3pm to say that it was on it’s way and and email confirming the items I would be getting. I had no more contact from Morrison’s until I eventually got through to someone who told me it was definitely coming but it could be up to 11pm but they couldn’t give me an exact time. At 10pm it still hadn’t arrived so I phoned again - I was left for 16 minutes while enquiries were made and then just cut off. I called again at 10.10 and was told it would still be coming but maybe not until the next day. I said I wanted the order cancelled and that I didn’t want to hear from Morrison’s again - no delivery and certainly no phonecalls whatsoever. I had a call from a very frustrated driver at 9.30 pm the next night, the 24th, to tell me he had my groceries. He was calling me because everyone he had tried to deliver to before me had turned him away informing him that they had also cancelled and he wanted to check if I had also cancelled so that he wouldn’t waste any more time. This was hardly surprising since everyone’s food was 29 1/2 hours late! Why would any food company assume that this delay would be acceptable to it’s customers. Morrisons short reply to my complaint was just to say sorry.
5 months ago
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Morrisons has a 2.28 average rating from 1,613 reviews

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