John Garrard
@Morrisons Make Bad Things Happen! Absolutely shambolic company. Their public image is one of being for the community, very ethical and putting their customers first. It's all smoke and mirrors. My family have used @Morrisons for 17 years and my parents did prior to this. On October 1st, we had a home delivery (our last one). A member of the public reported to us that the delivery driver had hit my Wife's car and driven off without stopping. Severe damage was done to the car to render it off road. Despite reporting this by Email to their customer service department with photographic evidence (and the eyewitnesses phone number) nothing was done. A couple of days later, I saw the van in our area, followed it and found damage on the van with my Wife's car paint clearly visible. I followed up my previous email to customer services and still no satisfactory response. Seven weeks passed and nothing from @Morrisons . In the end, we paid out and fixed my Wife's car ourselves. I decided to Email their CEO David Potts and report his staff's dreadful behaviour to him. That was 10 days ago and there has been no response. To date, we have not even had an apology! Perhaps if their driver had have been honest in the first place and admitted to us what he knew he had done, I would have let this go. Now, I am determined to spread the word of how amateur and crooked this company is. I used to feel that they were like a reliable friend, the way they have behaved, leaves me feeling sorely disappointed. I wonder if it is because they have recently been taken over by Americans and lost their good, honest British values? Just remember thus Christmas, if you order a @Morrisons food delivery, they really can 'Make Bad Things Happen' and leave you out of pocket without a care in the world from them. Interestingly, we have used @sainsburys since this incident and found their delivery staff to be more helpful, polite and conscientious as well as finding the use by dates on the delivered food much more reasonable (@Morrisons were known to deliver us 3 x pack of ham for packed lunches that all went out of date one day after delivery). @Morrisons employ people who criminally damage your property, do a runner and the man at the top couldn't care less. Beware!
2 years ago
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Morrisons has a 2.2 average rating from 1,917 reviews

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