Dreadful customer service. Despite staff in store doing all they could to help with a money off voucher and apologising profusely, they advised I contact customer services who would resolve the situation. Purchased goods well within the terms and conditions on voucher. Wouldn’t go through till and was advised ‘this happens a lot’. Initial email email asking for it to be resolved resulted in reply it wasn’t in T&Cs. I then quoted T&Cs and email was then ignored. No way to treat a loyal customer of many years. Very bad reflection on the company as a whole. Staff in store did all they could to help but customer service couldn’t have cared less.