It's the way some staff members talk to customers is shocking customer tried to get to the cake stand when 2 members of staff were chatting standing in his way the customer manged to reach a cake but dropped it the cheek of 1 member of staff saying they could make him pay for the 1 he dropped after picking it up and getting another one the staff was not joking and the customer said not to speak to customers like that and stormed off. Staff shouldn't have full conversations on the shop floor and THE CUSTOMER IS ALWAYS RIGHT!!! Which staff should remember that. Morrison Killingworth Shopping Centre branch