We ordered a delivery for elderly relative and initial delay problem with vehicle, later that day we were told delivery at some stage following day, no time given. We then contacted customer service who refused to talk to us, all we wanted to do was arrange collection. After explaining we order food as relative has dementia and cannot answer the phone. Would not help us at all and Natasha asked to speak to relative who does not live with us. She couldn’t help us, we asked to speak to a manager. Told up to 72 hours to get a call back. I would not recommend anyone ordering from this company as they are unreliable.