On 19th Aug. had a delivery, 4 packs of cigarettes missing. Told I would get a refund, this still hasn't happened. This week again ordered 5 packs of cigarettes, this time none came. Phoned customer service twice, on first occasion I was told the depot manager refused to take responsibility and the driver said I'd checked the bags on the door step - LIE. Even went to local store as I was told to but they can't do anything, After 9 years of home deliveries I am in two minds to stop.Made to feel like I am a liar by the depot manager & driver. Terrible service.
2 years ago
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