I went to teaside park store and i asked for a refund for a baby coat that I bought a while ago in the sale and I returned it as faulty as bits of fluff were coming off it so the assistant at first said I couldn’t have a refund because it didn’t look faulty as I didn’t have a receipt or tag but of course I’ve had it on the baby because I didn’t release I was going to bring the item back faulty but for me it was a safety issue with the fluffy bits coming off it I didn’t want my baby to swallow the bits but when I explained to the assistant that it was faulty she wasn’t going to refund it as it didn’t look faulty but she wasn’t listening to what I was trying to explain to her, I did get the refund eventually but her attitude stinks how she even got the job on the customer service desk beats me, it’s just frustrating for me because i also work in a customer facing role and I know what it’s like being shouted at by a customer and it’s not nice but if I had that attitude at my work I would be straight up too the office getting told off but it looks like she clearly got away with it but her attitude was absolutely appalling and can’t speak to customers the way she spoke to me with out getting spoken too by higher college or managers, she definitely needs customer service training and also every time I walk into that store it always smells like someone has been sick and it’s a horrible smell, it’s disgusting