Mrs R Lane
Went in the Reddish, Stockport store to enquire if a microwave which I bought from there several years ago was still safe to use as the paint was peeling Off inside. The manager told me to return it but I told him that I had bought it 3 to 4 years ago. He said that it didn’t matter. I then showed him the receipt and it was nearly 4 years old. He hardly looked at it and said again to return it. I said “Are you sure?” as I never expected that. He nodded and walked away. My husband and I are in our 80s and not in good health. Two days later, we managed to get the microwave into the back of my car. I went to customer services to ask if someone could help us to lift it out of the car. The same man came and took it to the back of the store telling me to go to customer services with the receipt. I explained that as it was 4 years old, I had no intention of returning it till the manager told me to. The girl got on the phone to the manager who immediately denied telling me to return it. He said that I had said that it was 3to4 MONTHS old. If that had been the case, I would have returned it straight away. I was only asking for advice. I thought he had been worried about radiation leakage! I felt so humiliated and asked the girl to tell him to put it back in my car. I certainly was trying to pull a fast one. We had struggled to get this in the car and it is still there as we are frightened of using it. I will never set foot in Morrisons again after many, many years as a loyal How did this awful rude man become a manager? Mrs Lane
1 year ago
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