On 20th January 2016 I had the misfortune of taking a tin of soup off a shelf to put in my basket but the tin was open so it went over my navy calf length coat, over our shopping and in the hair of the elderly lady of 86 I was pushing in a wheelchair. The staff initially were great helping me and offered to dry clean my coat. It was cleaned 6 times and still the soup did not come out so now it is ingrained. Trying to get a replacement coat out of them is unbelievable. the insurers are delaying in the hope I go away. I have had three 30mile trips to the store in Dundee and each time I had to speak to someone else and retell what happened. The customer service is pathetic and the Insurers seem to be living in the past. All they have to do is go online price a similar coat and take the average it is not rocket science.