Very few helpful staff. Customer ‘Service’ desk, “Help Here” desk and deputy Manager all totally unhelpful. Have twice complained: the first time I got no response whatsoever; the second time Morrison’s wrote and told me they had forwarded the Uncle Ben’s 2-minute rice to Uncle Ben’s because they, Morrison’s, did not make it! Uncle Ben’s sent a £3 voucher – for their produce - with a standardised letter. (The rice came out of the microwaved bag looking like turd.) On a happy note, I once tripped over and fell in Waitrose. The staff were very friendly and helpful; they insisted on taking my name and address, although I insisted I was OK, if a bit shocked. Within 5 days they sent me a £25 voucher. No surprise that I now shop at Waitrose, particularly since the newest Morrison’s marketing effort, ‘Match & More’ is no use whatsoever.