Nige Marshall
Contacted Customer Service on 17 June because the receipt from Morrisons Hadleigh was ineligible and the store couldn’t reproduce it. Only reason for needing it was I’d bought shopping for an elderly neighbour who wanted to pay me for their groceries. On 27 July after numerous pointless and unhelpful emails I was told to return to the store, which I did despite already telling Customer Service that the store couldn’t reproduce one. I drove the 4 miles and then waited 20 minutes for the Store Manager who advised that they didn’t have the appropriate staff!! He suggested I contact Customer Services…..! I raised a complaint the same evening and although I’ve had the standard “aim to resolve/reply in 5 days”, which I’ve chased several times, I’ve heard nothing further. Morrisons have just ignored me! This situation is embarrassing for both my neighbour and me because she wants to pay me back and now doesn’t want me to be out of pocket, so is no longer allowing me to help. The total silence from Morrisons shows that they’ve no care for their customers and really don’t care.
7 months ago
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Morrisons has a 2.2 average rating from 1,916 reviews

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