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My delivery was scheduled between 2.30 to 3.30. It arrived at 2.15 15 mins today, which was not a problem This was my first delivery with Morrisons and my last. The shopping arrived in Morrisons bags and the packing was abysmal. They put a small bar of Cadbury chocolate in one bag and my cream cakes were put at the bottom of another bag with the rest of my shopping on top. I explained to the driver that I didn’t want to keep the bags and wanted to give them to him. He said everyone kept the bags and returned them with their next shop. I explained that it was unlikely that I would be doing another order with Morrisons . I then started to check my produce to ensure I was satisfied and he then said that he only was allowed 4 minutes per customer. He went to his van to leave me to unpack my shopping and consequently some of my produce fell onto the floor. I called him back and asked him to help me, which he did reluctantly, reminding me again that he only had 4 mins per customer. I was absolutely disgusted and told him to go and that I would not be doing any further on line shopping with Morrisons. I do online shopping each week as I am a senior citizen and find it easier . My other supermarket whom I use are always polite, helpful and encourage me to check each item, especially the cost of food today. I would urge Morrisons to change their policies and encourage their staff to pack correctly and extend more courtesy to their customers. They failed miserably today.
6 months ago
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Morrisons has a 2.2 average rating from 1,913 reviews

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