My online delivery was due between 22.00 and 23.00 at 22.50 the driver called to say he was running late and wouldn't be coming. He told me to ring customer services the following day to re-arrange delivery. I was waiting in a queue for more than 2hrs and this resulted in a charge of £18.25 on my phone bill. I raised a complaint about this and was informed that I could have emailed or used social media therefore the phone charge would not be refunded. They insulted me with the offer of a £5 voucher as a good will gesture to use on my next online shop. I am disgusted with their tardy service and will not shop with Morrisons again.