Fraudulently said I collected my order when I didn't. After waiting 15 minutes after the collection time I went in store and told them I couldn't wait any longer. They rang through to them and said he's bringing it out now so I went back to the click and collect and waiting another 15 minutes and nobody came. I went back to customer services and told them I couldn't wait any longer. Later in the day i received an email receipt for my 'collected' order! I rang customer services and they contacted the store who said they kept the order in case I wanted to go back. I said they know I couldn't because I was going to work so they said they would refund the order and issue a £20 voucher and that I would receive the voucher via email and the refund confirmation. I received the voucher but not the refund conformation so I contacted them again the following day via email and was advised the order was delivered (it wasn't a delivery order) and that they would issue a £5 voucher but not a refund. Clearly Deborah didn't contact the store otherwise she would have been told by them that I didn't get the order so I contacted head office again on the phone and was advised that Tara in store had confirmed to them that she would cancel the order and that I would receive an email confirming the refund and that they would send me a £6 voucher! I still haven't received the refund but so far have £31 in vouchers when I don't ever want to shop at Morrisons again!